Sales & Customer Service Representative - Workstreet : Job Details

£27,000 to £30,000 Basic Salary with Annual Bonus

Tamworth (Office Based)

Monday to Friday 9.00-5.00pm

Our client is now seeking a Sales & customer service representative , Your role will involve day-to-day co-ordination of customer accounts on an administration level as well as being responsible for all supply chain/procurement activities within a designated product group.

Details:

• Work collaboratively with the National Account Manager to produce account plans on all your dedicated client base
• Build strong relationships with all customers at both head office and site level including building a good rapport with Customer Key contacts
• Maintain Customer price files
• Complete code creation forms in conjunction with National Account Manager
• Responsible for a portfolio of small accounts
• Support with large mobilisations when needed
• Support with all special projects for your customer ensuring deadlines are met
• Manage the customer back-order reports and ensure SLAs are met - work closely with procurement and operations to achieve this
• To support, when necessary, in Customer meetings
• Build a strong working relationship with colleagues from all Departments within the Business.
• Collate and issue daily/weekly reporting
• Carry out responsibilities in accordance with company policies and procedures
• Flexible to support other areas of the business when required

Required Skills & Experience:

• Proven, checkable experience in an account management , customer support or internal sales role
• Self-motivated and ambitious
• Organised and can adapt to working under pressure
• Excellent communication skills, good listening skills and attention to detail
• A passion to deliver great customer service
• Results driven
• Numerate and computer literate

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