Sales Floor Team Leader - Duval Associates Ltd : Job Details

Sales Floor Team Leader- Outbound Team Lead - EAP Solutions - Business Services - Manchester City Centre - Lead a team of sales consultant to success - B2B Outbound end to end sales process management - team of 12 - 17. £35,000 salary PLUS fantastic OTE, earn £50K year 1, to £60K year 2. Amazing training and incredible benefits including 34 days holiday, on-site gym in a stunning, modern office building! Monday - Friday 9-5. Award winning culture!!!You must have managed a team in an outbound, dynamic - call centre or large sales floor environment.Coach, Manage and Mentor - Pat on the Back - high performance Telesales Executives! Let’s go! Speak to Iain @ Duval! Outbound B2B Business Services / Mental Health Advisory into the SME market.We want energy, coaching, motivation, carrot with a little tiny bit of stick. Dynamic incentive driven people, teams and environment.Award winning business and culture. Manchester based in stunning offices.

Sales - Leadership - Coaching - Manchester based Wellingbeing solution business - Growth - Business Services - EAP SolutionsCan you mentor and motivate a team in a high performing sales environment?Applications to Iain.

This role requires a sales floor manager who can get the best out of their people. We need a proven sales leader with experience of KPI’s, campaigns, data and a proven track record of leading a team of 12 - 17 and helping them successfully meet targets.

The Role:

• Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs
• Ongoing development planning to drive performance through effective communication and documentation
• Plan for the week/month ahead based on current issues and analysis of the previous week/month’s stats
• Deliver weekly plans through daily performance & stat reviews
• Performing coaching, 1:1’s, agent contribution reviews, conduct & behaviours reviews in line with policies
• Deliver documentation based on the constant coaching and improvement of their team
• All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management
• Keep up to date with any campaign/company updates and changes

What we’re looking for:

• Must have at least 3 years’ experience in a management position leading a sales team to targets
• Competent user of salesforce
• Uses statistical analysis to implement long-term and short-term fixes
• Set a constant example in terms of behaviour and setting standards
• Gains feedback and analyse the way you communicate
• Always consistent and professional
• Manages and assists in performance improvements
• Analytical and problem-solving skills - can interpret MI and deliver Action Plans
• Good understanding of Inbound and Outbound telephony/dialler systems
• Excellent communication skills - effective coaching skills; the ability to build relationships & can motivate staff
• Strong organisational aptitude and proven time management skills
• Excellent people management skills
• The proactive and decisive approach to problem-solving
• Strong organisational aptitude and proven time management skills
• Highly effective communication

The Benefits:

• 25 days’ holiday, plus bank holidays, Day off on your birthday, Holidays increase after 2- and 5-years’ service.
• Perkbox discounts.
• Pension Plan and Life Insurance.
• Access to Employee Assistance Programme.
• Company incentives, access to discount schemes.

Are you a manager, motivator and outbound sales leader? Apply now, or speak to Iain @ Duval for all the info!