Sales Manager - Michael Page Sales : Job Details

Looking for a strong people manager, who can lean from the front on client renegotiation's.

Client Details

Our client is a market leader in the service sector.

Description

• Manage an account management and service team 15+
• Plan and manage service operations within cost lines
• Improve service experience
• Monitor SLA, KPIS and manage success and failures
• Implement service channels
• Client retention and growth
• Experience of problem solving and complaint handling.
• Strong interpersonal/communication skills.
• Good organisational skills.
• The ability to communicate and influence at all levels including senior management.
• Strong personal presence, confidence, and credibility.
• Previous experience of working to targets and SLA's.
• Able to demonstrate experience of dealing with difficult situations whilst remaining professional, tactful, and calm.

Profile

Have experience of managing account managers and CSA for a team of B2B clients

Job Offer

Great career progression internally and culture!

Competitive benefits package.