Sales Manager - Reed : Job Details

Contact Centre Manager/Sales Manager

• Location: York City Centre
• Job Type: Full-time
• Salary: £35,000
• Working Hours: Full-time

Are you an experienced Customer Service/Sales Manager?

Do you want to work for one of the best employers in York? Look no further!

We are currently recruiting for a dedicated Contact Centre Manager to lead, manage, and develop our client’s Contact Centre/Sales team, ensuring the maximisation of conversion rates from every telephone enquiry while delivering a world-class customer experience. This role reports directly to the Head of Customer Contact and involves managing a team of 10-20 direct reports.

Day-to-day of the role:

• Lead and manage the Sales team to deliver their accountabilities and responsibilities effectively.
• Build and improve team capability and motivation through one-to-ones, coaching, feedback, development, and empowerment.
• Drive a performance and customer-focused culture, placing the customer at the heart of everything we do.
• Create and maintain a high-performing, motivational sales environment, energising the team to achieve targets and deliver excellent customer service.
• Collaborate with teams across the business to ensure operational excellence and exceptional customer experiences.
• Manage and foster relationships with suppliers and third parties.
• Ensure the accuracy and efficiency of the team’s output and performance.
• Provide accurate and timely reporting to support stakeholders in making data-driven decisions.
• Promote a unified team approach across the business.
• Continuously improve the team’s role in the customer journey.
• Participate in the on-call team on a rotational basis.

Required Skills & Qualifications:

• Proven experience leading teams to achieve sales targets in a contact centre environment.
• Demonstrated ability to enhance customer experiences.
• Driven to meet sales targets and capable of motivating others to achieve the same.
• Strong customer-first mentality, with the ability to inspire this ethos within the team and across the business.
• Resilient, positive, and personable approach to leadership.
• Calm and confident problem-solving skills.
• Empathy, with the ability to understand customer perspectives.
• Experience in building strong relationships with suppliers and third parties.
• Ability to balance people management and performance outcomes.
• Strong written and verbal communication skills.

Benefits:

• Excellent working location in the city centre with easy public transport links
• Employee discounts
• 33 days holiday inc bank holidays 
• Buy and sell holiday scheme
• Healthcare benefits 
• Enhanced maternity and paternity leave  
• Contributory pension scheme

If this sounds like it could be for you, don’t hesitate in applying!