Sales / Office Administrator - One to One Recruitment : Job Details

Sales/Office Administrator

We are working with a growing, unique, family-owned company based in Sutton-on-the Forest that specialises in handcrafting bespoke, engineered oak flooring. You will be joining a small but expert team who all have a passion for quality and personal customer service.

JS Woodcraft has a state-of-the-art factory on site and produces 1000m2 of bespoke flooring per day; they offer multiple designs in any shade of colour which enables them to offer customers their dream floor delivered all across the UK and some parts of Europe.

The Sales/Office Administrator will provide vital administrative support to their sales operations, handling customer enquiries, processing orders, managing stock, and assisting with day-to-day office tasks.

Key Responsibilities include:

• Answering customer enquiries via phone, email, and in person in the showroom, providing excellent service and product knowledge.
• Taking and processing customer orders & raising invoices
• Liaising with the manager daily for briefings, updates, and task prioritisation.
• Re-ordering supplies on a weekly basis
• Coordinating deliveries and tracking shipments to ensure timely arrival and customer satisfaction.
• Providing excellent after-sales support to customers, resolving any issues or queries.
• Maintaining the showroom daily, ensuring it is visually appealing for customers.

The perfect Sales/Office Administrator will have:

• Strong customer service skills with the ability to manage queries and build lasting relationships.
• Excelled organisational skills and able to manage multiple tasks effectively and prioritise responsibilities.
• Good business management skills with an understanding of administrative and operational functions.
• Ability to talk to customers confidently about products and services effectively
• Competence in using computers and main software packages (e.g. Microsoft Office & ideally sage)
• You need to have bags of personality and the ability to handle friendly banter, be professional as you will be working with B2B clients as well as end customers.

It is essential that you are quick to pick up product knowledge and that you enjoy working within a small, family-owned business and be willing to adapt to different needs of that business.

This is a full-time (8-5pm) Monday to Friday, permanent position which offers the right candidate the following;

• Starting salary £27K (13/hr) up to £30K after completion of probationary period (3 months)
• Paid social events eg: Christmas party, Fish & Chip Fridays etc.
• Real opportunity for career progression within a highly successful, growing company.
• Stakeholder pension & standard holiday allocation
• Free parking & warm friendly atmosphere