SALES OFFICE MANAGER - Adecco : Job Details

We have a fantastic opportunity for a driven and enthusiastic individual to join our client as a Sales Office Manager. With experience of working in a similar role within a fast-paced environment, you will be responsible for managing a team of Sales Coordinators.

The role:

• Leading a team of Sales Coordinators who process telephone and email orders, drive inbound and outbound sales, and handle customer queries
• Mentor and develop the Sales Coordinators, identifying processes that drive continuous improvement
• Monitor team well being, attendance and performance issues. Acting promptly, in line with policy
• Implement an effective outbound sales development strategy for the Sales Coordinators
• Embed a process of up selling and/or alternatives for out-of-stock products
• Coordinate and support sales development operations
• Compile tracking reports for sales, report monthly sales figures and respond accordingly
• Deal with customer's queries, enquiries, requests, escalations and complaints
• Identify effective solutions and areas for improvement in policy and process to enhance and maintain the customer experience
• Work collaboratively with key stakeholders across the business to ensure business goals are met
• Provide excellent customer service via telephone and email, responding promptly to customer questions, queries and orders

Skills:

• Excellent leadership ability and relationship-building skills
• Excellent communication skills, with the ability to confidently sell, negotiate and persuade.
• The ability to see the bigger picture and understand how this role fits into the companies plans for growth
• Strong IT skills including working knowledge of MS Excel, Word and Outlook
• A positive, collaborative and solutions-focused team player with a can-do attitude
• Organised, proactive and responsive with excellent attention to detail

Qualifications/Experience:

• Experience in the construction industry or sound knowledge of construction products is essential
• Previous experience in a similar role

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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