Sales Operations Assistant - Heyland Recruitment : Job Details

I am recruiting a Sales Operations Assistant to join a well-established, market leading manufacturing company based in Ellesmere Port.

Reporting to the Managing Director you will be responsible for overseeing the sales administration process and operational customer services across the business. This is an exciting time to join this small and friendly team, as they go through a period of growth. The successful candidate must have worked in a similar hands-on, operational administrative role previously, within a manufacturing environment.

Responsibilities Include:

• Monitoring various Inboxes including the sales inbox. This includes monitoring for incoming machine orders and liaising with the sales team, to ensure these orders are reviewed by them in a timely fashion and then forwarded to the relevant internal Inboxes and booked onto the system.
• Once orders have been booked in, liaising with the Operations Director, prior to orders being placed into the build schedule.
• Monitoring the spare parts inbox. Booking in and processing spare parts orders, including picking and wrapping or boxing of the spare parts. This also includes booking the transportation, including any follow-up of the order with the customer.
• Customer liaison. Communication with the customer ahead of machine and parts orders being dispatch, including printing off relevant documentation to go with said orders.
• Monitor and forward incoming phone calls to the relevant departments as and when required.
• Work closely with the Operations Director to compile OEM order schedules, including order placement, as and when required.
• Providing information from our pricing guide to dealers.
• Arrange booking requirements for any trade shows as required. This would involve liaising with sales team and MD.
• Inputting data onto the warranty claim database
• Arranging advertising and marketing requirements, including order placement.
• General ad hoc sales and office requirements as and when required.

Skills/ Experience Required:

• Be reporting directly to and working closely with the Office Manager.
• Working closely with the Sales Team, as well as the Managing Director and Operations Director.
• Be an excellent team player with attention to detail, be self-motivated and the ability to work under pressure and work towards schedule deadlines - Essential.
• Have previous experience working within a Sales environment - Essential.
• Have previous experience working within a manufacturing environment - Essential.
• Experience with CRM systems - Essential.
• Have experience in using Xero - Advantageous, but not essential.
• Have experience using Excel and Microsoft office - Essential.

Benefits:

• Full time on site. Hours of work: Monday - Thursday 08.30 - 17.00. Includes 30-minute lunch break. Friday 08.30 - 15:00. Includes 30-minute lunch break. (Please note that during the 'non-seasonal' months of June, July and August, Friday hours could be reduced to a 14:00hrs finish on a Friday only. This is depending on workload at the time and is on an ad hoc basis per week during these months, however this will not affect overall salary for any reduction in hours).
• Contributory Pension Scheme.
• Free Parking.
• The opportunity to work with a market leading business.

Sales Operations AssistantEllesmere Port£25,000 - £27,000JM/00270