Sales Order Processor - Rachel Hill Resourcing Limited : Job Details

OverviewWe are seeking a detail-oriented and efficient Order Processor for a 12 month Maternity Contract. The successful candidate will play a crucial role in ensuring that customer orders are processed accurately and promptly, contributing to overall customer satisfaction. This position requires strong organisational skills and the ability to work in a fast-paced environment, making it ideal for individuals who thrive under pressure.

Responsibilities

• Taking incoming phone calls and answering our customer questions regarding stock levels, price and product availability
• Accurate and timely processing of customer orders using our order processing software system
• Advising customers of their orders’ status and ensuring delivery information is provided to them
• Advising customers on alternative products and additional accessories for their needs
• Ensuring the company database is correctly maintained
• Processing service orders, quotations and raising credit note paperwork.

Experience

• Previous experience in a customer service role
• Experience with order processing software (such as Sage, Pegasus, Xero, etc.)
• The ability to multi-task, prioritise and manage time effectively
• Excellent verbal and written communication skills
• A good understanding of what it means to be customer focused and commercially minded
• Confident with Microsoft Office word, email and excel
• A genuine desire to learn new skills and care for our customers

Salary: DOE

Hours: Mon to Fri 8am to 5pm

Contract: 12 month Maternity Cover