Sales & Reservations Consultant - SRM RECRUITMENT LIMITED : Job Details

Are you passionate about travel and creating unforgettable experiences?

SRM Recruitment arelooking for an enthusiastic Sales and Reservations Consultant to join a vibrant team in Welwyn Garden City. This is an exciting opportunity for someone with a knack for building relationships, delivering exceptional customer service, and turning holiday dreams into reality.

About the Role:As a Sales and Reservations Consultant, you’ll play a vital role in guiding clients toward their ideal holidays to stunning destinations around the world. You’ll combine expert advice with outstanding service to convert enquiries into bookings, upsell where possible, and ensure every customer feels valued and inspired.

Key Responsibilities:

• Provide expert advice to help clients choose their perfect holiday.
• Achieve monthly sales targets through consultative selling and relationship building.
• Deliver exceptional customer service to nurture long-term client relationships.
• Respond to customer queries via phone, email, and live chat promptly and professionally.
• Handle administrative tasks, including booking flights and other trip essentials.
• Proactively chase leads and follow up on enquiries to maximise sales opportunities.
• Participate in occasional overseas trips or trade shows to deepen your product knowledge.

What You’ll Need:

• Sales experience, ideally within the travel industry.
• A passion for travel and the ability to inspire others.
• Outstanding communication skills, both written and verbal.
• A consultative, empathetic approach with a focus on delivering the best customer experience.
• Strong attention to detail and the ability to work under pressure.
• Knowledge of GDS is a bonus, but training can be provided.

What’s in it for You?

• Competitive salary with a performance-based bonus scheme.
• A supportive, collaborative team environment where your ideas and passion for travel will shine.
• Flexibility, including a Saturday work schedule on rotation.

Ready to Inspire and Sell Adventure?If you’re excited by the opportunity to combine your sales expertise and passion for travel, we’d love to hear from you.

This vacancy is being advertised by SRM Recruitment - Welwyn Garden City office.

If you are interested in this role or looking for something similar, please contact our Senior Consultant Lizzie Burgess directly for a confidential discussion.

Our Welwyn Garden City team specialise in Accountancy & Finance, Human Resources, Marketing & Creative, Office Support and Procurement & Supply Chain, hiring for permanent, temporary & contract vacancies.