Sales & Service Consultant - Appcast Enterprise : Job Details

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Join our growing team at GGB, where we prioritize customer service in our sales approach. We are seeking customer-focused individuals to ensure our clients have an exceptional experience while finding the best insurance packages tailored to their needs. No prior insurance experience is necessary as comprehensive training will be provided.

Work Schedule:

• 40 hours per week
• Monday to Friday, 9am-6pm
• One Saturday per month, 9am-1pm

Compensation:

• Starting Salary: £25,000
• Quarterly performance-related bonus (average additional earnings of £400 - £500 per month)

How You’ll Make an Impact:Begin your journey with us in our training academy, where you'll receive all the necessary training to excel in your new role. This includes learning about insurance fundamentals, policy handling, and system processes. We also offer a robust career progression program and fully funded professional insurance qualifications (CII).

How you'll make an impact

• Build and renew insurance quotes over the phone, ensuring the best price and appropriate coverage for customers
• Identify opportunities to upsell or cross-sell products based on customer needs
• Handle incoming and outgoing calls to capture information, provide updates, and address customer concerns
• Ensure customers leave with a positive impression and satisfaction with our products and services
• Manage multiple tasks simultaneously, using various systems within an encouraging and agile team environment

About You

• Ability to simplify complex information for customers, both verbally and in writing
• Strong attention to detail for accurate documentation review and assessment
• Empathy and composure when interacting with customers
• Excellent customer service skills to improve the customer experience
• Proficiency with computers
• GCSEs or equivalent, including English and Maths
• Eligible to work in the UK

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identit