Sales Specialist - Kone : Job Details

Purpose

The Sales Specialist provides essential support to Modernization Sales Executives, to drive proactivity across the modernization portfolio base. This role involves interacting with sales executives to drive and focus on Kone 2025 growth plan, supporting sales team with tendering Kone campaigns along with administrative tasks, managing customer accounts, and assisting with sales processes in the pre-sales phase of sales cycle to help the team achieve its targets.

Key Experiences

Sales support, manage pricing and tender offering.

• Supports salesperson during tender submissions by gaining quotations for subcontractors and third-party items required.
• Completion of requests for credit checks.
• Completion of PQQs and quality questionnaires on tender returns
• Utilises Tendering tools and CRM to collate documentation.
• Collaborates with sales personnel to ensure accurate customer data (CRM).
• Become expert knowledge of the KONE MOD’s product offering / packages and solutions (full range) and strong awareness / working knowledge of PDM technical documentation.
• Strong awareness / knowledge of market prices for key product offerings and ensure CM2%’s are maximized, this will need a close interaction with the sales team and analysis of CRM Win / Loss data. Develop CRM dashboard to support these market analysis activities.
• Determine the type of survey required and raise CRM survey requests / needs a collaborative approach to managing survey priorities and creation of Asset Management reports following surveys.
• Cost and provide to the sales team customer proposals (budget and full).
• Work with Sales team to drive pro-active campaigns, examples are HydroMod / MonoMod / Car Deco / Door gears / TMS Controllers / Obsolescence. The Sales Specialist focusing on data and direction with the Sales team focusing on driving the campaign and customer interaction.

Customer relationship coordination

• Supports development of customer relationships, customer loyalty and satisfaction.
• Qualifies leads with customers and organises sales visits.

Manage Sales Funnel

• Collaborates with the sales and operational teams to drive results through orders, contracts.
• Owns the Coordination and submission of tenders.

Key Skills

• Previous experience in Sales or Customer Service desirable.
• Advanced Microsoft and CRM (salesforce) literacy.
• Good administrative skills.
• Excellent interpersonal and team working skills.
• Effective communication skills in English (written and spoken).
• Attention to detail.