Sales Support Administrator - Wilsher Executive Recruitment : Job Details

We are actively recruiting for a 'Sales Support Administrator' to join a global company who have their UK Head office based in Milton Keynes. The position offers remote working for 1 day a week, and the 4 remaining days MUST be office based.

Overall objective:

Provide accurate and on time administrative service and support to the account managers and wider team to deliver a superior customer experience and consistently great service.

Main Responsibilities:

• Ensure World Class Service for Customers.
• Providing business support to Key Account Manager(s).
• Cultivate customer relationships within portfolio of accounts.
• Prepare and maintain customer accounts, containing all aspects of prices codes and contacts.
• Preparation of quotes for review by key account managers prior to confirmation to customers.
• Assist in managing commercial projects in collaboration with key account managers.
• Customer Presentations - prepare presentations for Technical Department as and when required.
• Supporting in the business reviews, which happen twice a year.
• Ensure an efficient service on all aspects of Customer Documentation, Questionnaires, Product Information Documents etc.
• Customer visit support.
• Managing multiple competing priorities for yourself and the sales team.
• Processing sample requests, trial orders and price quotations, from initiation through to completion, and ensuring system accuracy and customer and internal satisfaction throughout.
• Take ownership for transitioning Customer projects / new wins from scale up to production - preparation of monthly reports of New Wins.
• Respond professionally to internal and external inquiries using systems knowledge, creative investigation, innovative follow up and problem solving techniques.
• Provide the business with timely information on client's requests, insights, and communications.
• Communicating effectively with the teams who are often out on the road or are not UK based.
• Have personal leadership skills and the ability to build strong relationships across functions.
• Investigate and assist in resolving customer complaints as necessary.
• Monitor customer market products, and brands using Global New Product Database and trade journals.
• Preparation of results for Monthly reviews with Key Account Managers.

Functional Skills and Competencies:

• Effectively use KPIs to monitor performance.
• Demonstrates ability to develop sales relationships with key customers to win business.
• Possesses ability to generate new business, with assistance of experienced account professionals.
• Holds basic knowledge of customer strategy, initiatives, priorities, and launch processes.
• Knowledge of competitor activities with key customers.
• Possesses ability to assist in sales presentation development and delivery.
• Has the ability to capture and clearly communicate brief requirements.
• Understands annual budgetary parameters (Annual Operating Plan process).
• Develops effective relationships with colleagues.
• Holds basic negotiations skills.

Position Qualifications/Experience:

• University degree preferred or 2 year's experience in a role supporting sales manager/s or in B 2 B customer service.
• Demonstrated ability to develop relationships with customers.
• Demonstrated ability to develop basic Account Development Plan.
• Proficiency in Microsoft Word, Excel, PowerPoint, SAP & Sales Force is essential.

Required competencies:

• Communicates clearly in written and verbal form.
• Demonstrates effective listening skills.
• Excellent administrative skills.
• Attention to detail and accuracy in work produced.
• Ability to learn new software systems.
• Can work under pressure and prioritise to meet deadlines.
• Ability to work both independently and as a team member.
• Delivers results and meets customer expectations.