Sales Support Administrator - Hales Group Limited : Job Details

Sales Support Administrator Are you a proactive, customer-focused individual looking to make an impact in a dynamic team environment? My client is recruiting for a Sales Support Administrator, where you'll play a key role in supporting their sales operations and ensuring our customers receive top-notch service. This is an exciting opportunity to grow your skills and be an integral part of their success story. Work independently while enjoying the support of a collaborative team. You'll receive comprehensive training, including on the SAP system, directly from our Sales Office Manager. This office-based role offers a work schedule from 8:30 am to 5:00 pm, with a 1-hour lunch break, and 28 days of holiday and paying £24,000pa Sales Support Administrator Responsibilities:  Customer Engagement: 

• Be the first point of contact for customer calls, providing quick and effective resolutions.
• Address and solve customer queries related to invoices, deliveries, and other issues, ensuring a high level of satisfaction.

Order and Specification Management:

• Accurately compile specifications and maintain company records.
• Process customer orders, quotations, and invoices with precision.
• Work closely with the Operations Director and Production Department to verify accurate lead times for orders.

Sample and Artwork Coordination: 

• Ensure timely dispatch of manufactured samples and manage follow-ups efficiently.
• Oversee artwork requests, liaising continuously with customers and the Production Department until approval is secured.

 Building Customer Relationships: 

• Foster and maintain strong relationships with existing customers, offering expert advice and assistance to secure and grow profitable business.
• Regularly reach out to customers via phone and email to prompt for new orders, provide quotes, and ensure their needs are met.

 Product Knowledge and Quality Assurance: 

• Develop a deep understanding of our full product range, including materials and presentations.
• Adhere to and be knowledgeable about all relevant sections of the company’s Quality Manual and operating procedures.

 General Duties: 

• Perform additional tasks as needed to support the team and company objectives.

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