Sales Support Executive - Office Angels : Job Details

Sales Support Executive

Bolton

8am- 4pm Monday - Friday

Office Based

Up to £30,000

Are you a natural problem solver with excellent customer service skills? Are you looking for an opportunity to join a dynamic team? Our client, a leading manufacturer who supplies to clients across the globe, is seeking a Sales Support Executive to join their team in Bolton.

Responsibilities:

• Be the first point of contact for inbound calls, supporting the Sales Support Manager and providing excellent customer service.
• Develop and maintain positive relationships with existing and new customers, offering advice and answering their questions.
• Review and monitor all sales orders, proactively informing customers of any production or delivery issues.
• Prepare and send samples to existing and potential customers as directed by the sales team.
• Set up and maintain customer accounts in the CRM system, ensuring accurate and up-to-date information.
• Update the CRM database with competitor information and ensure merchant contact details are always current.
• Arrange and administer the export of goods with key accounts, including customs clearance.
• Collaborate with production to ensure efficient lead times.
• Administer website order processing and review shipping quotes for global customers.
• Log customer price enquiries, provide price quotes, and monitor success rates using the CRM system.
• Provide ad hoc sales data to the sales team, utilising reporting software on a timely basis.
• Handle sales order administration, including providing quotes based on the standard price list.
• Acknowledge and confirm sales orders with customers, advising them of delivery dates.
• Coordinate with warehouse team for order despatch and raise invoices in a timely manner.
• Order and maintain stocks of sales literature and point of sale materials.
• Support general office administration tasks and provide assistance to the field sales team as required.
• Undertake project work and other tasks assigned by the Internal Sales Manager.
• Support the National Sales Manager in an administrative capacity as needed.

Requirements:

• Previous experience in a customer service or sales support role - essential
• Experience of dealing with global shipments/deliveries - essential
• Knowledge of customs paperwork and declarations
• Strong communication and problem-solving skills.
• Ability to build and maintain positive customer relationships.
• Proficiency in using CRM systems and MS Office Suite including Excel.
• Excellent attention to detail and organisational skills.
• Ability to work effectively in a fast-paced environment.

To be considered please send your CV to or call . Please note that due to the anticipated volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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