Sales Support - CMA CGM (UK) Shipping Limited : Job Details

We have an exciting opportunity available for a Sales Support tojoin our Liverpool office. You will join us on a full-time, permanent basis.  In return, you will receive a competitive salary and benefits.

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

The Role

As our Sales Support, you will:

• Provide quotations to customers and follow up. Act as support and backup for the Account Manager.
• Develop and increase volumes in defined Sales Segment and coordinator sales tasks within the organisation.

Your responsibilities as our Sales Support will include:

• Handle quotation requests received by the Account Manager and customers within KPI
• Support Customers in the utilization of  the web platform & online account requests
• Actively promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA…)
• Request DDSM exception and update info into the system
• Monitor quotations pending from line
• Relay other requests from customers to Customer Care
• Back-up for Outside Sales or Inside Sales
• Create, update and follow up quotations on a dedicated portfolio of customer
• Log Opportunities handles in NOVA to create a pipeline
• Ensure bookings are freighted according to agreed rates and DDSM on workflow report
• Contribute to dispute resolution
• Actively work on clearing the Bookings that our freighting team are unable to freight (using NVR Report distributed daily)
• Negotiate with Head Office Pricer through AQUA to secure competitive pricing to develop volumes/revenue
• Coordinate with agency trade manager to ensure focus on trade priority
• Maintain and develop strong lasting relationships with customers to generate volume/ revenue
• Monitor e-mails received by account manager each day, carry out whatever actions are needed from Sales.
• Assist in preparation of tender figures for annual contracts

To become our Sales Support, you’ll need:

REQUIRED SKILLS

• Must have a good telephone manner when speaking to customers
• Pro-active/Can-do attitude
• Previous Sales coordinator experience
• Confident to build customer relationships
• Excellent Communication and organisational skills
• Ability to work under pressure
• Excellent time management and prioritising skills
• Attention to detail
• Ability to work alone and as part of a team

PRACTICAL AND TECHNICAL KNOWLEDGE 

• Computer literate – Outlook, Windows system
• Seeks new ways to improve current working methods
• Solutions focused
• LARA
• LISA

In return, we will offer our Sales Support:

• 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
• Discretionary annual bonus
• Enhanced pension scheme up to 15% total contribution
• Life assurance x4
• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
• Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
• Hybrid Working
• Cycle to work scheme/ Season ticket loans
• Enhanced policies including Maternity & Paternity
• Employee recognition awards
• Considerable scope for personal and professional growth through the CMA CGM Academy

Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the Sales Support??????? role, please click ‘apply’ now! We would love to hear from you!