Sales Support - Reed : Job Details

Are you keen to join a vibrant and welcoming company in Crawley? We have an exciting opportunity for a customer service/administrative professional to support our sales team

Job purpose:

Providing first-rate office-based customer service and administration of all sales activities.

Benefits:

• UK bank holidays, plus 20 additional days holiday, increasing to 23 days with length of service.
• Profit Share Quarterly Bonuses
• Private Health plan
• Hybrid working model
• Pension scheme.
• Holiday exchange (buy or sell holiday).
• Additional day off for your birthday.
• Study support program to help with costs for related training/qualifications.

Day-to-day of the role:

• Answer inbound customer service calls and emails
• Provide support for inbound sales calls as needed.
• Manage customer orders ensuring smooth progression to Warehouse for dispatch.
• Raising credits, monitoring courier information, handling delivery disputes, and arranging same-day deliveries.
• Chase couriers on delayed deliveries and work within allocated territories.
• Cross-sell and up-sell when processing customer orders.

Required Skills & Qualifications:

• Proven experience in a busy administration role, handling in-bound sales calls and processing orders.
• Experience in a customer service position, taking ownership of enquiries and progressing them to resolution.
• Positive, ‘can-do’ attitude with excellent customer service skills.
• Confident and helpful with an eye for detail.
• Super organised, great at maintaining records and communicating updates.

If you are interested in this role, please apply now! Or contact