Sales Support Manager - Michael Page Business Support : Job Details

We are currently recruiting for a Sales Support Manager for large commercial manufacturers to head up the internal account management department managing large project intake quotations & handling general trade queries, complaints, escalations, order processing, project intake, project management, logistical handling, freight tracking, stock management, & relationship oversight.

Client Details

The client we are currently representing are a large product manufacturers who specialise in facilities equipment supply directly to large retail accounts & general construction trades.

Description

Key responsibilities consist of:

• Proactively contact customers whose instruments are nearing the end of life to discuss suitable alternatives.
• Reach out to existing customers who have become inactive to re-engage them.
• Take ownership of all portable enquiries, pre-qualifying them and consulting with team members as needed throughout the sales pipeline until the deal is won or lost.
• Identify opportunities to upsell and cross-sell products and services that best serve customer needs.
• Manage targeted campaigns on LinkedIn to promote product and service offerings.
• Oversee the service reminder process, ensuring all service instruments-including those not originally sold by us-are recorded in our system, followed up on, and maintained in the SAP database.
• Work closely with the marketing team to implement strategies for nurturing existing customers.
• Lead focused initiatives to secure and retain business where we have exclusivity.
• Provide coverage for external PSMs during holidays, exhibitions, or conferences.
• Research and evaluate new technologies to assess their potential impact on the business and identify key target markets.
• Develop useful tools and reference materials to support team training and development.
• Actively listen to customers and gather insights to assist with pre-sales inquiries.

Profile

The successful candidate will:

• Strong verbal and written communication skills with a professional approach.
• Ability to own and manage a sales pipeline, ensuring timely follow-ups on enquiries and leads.
• A proactive sales mindset, always identifying new opportunities in any situation.
• Capable of managing expectations across all parties in the sales pipeline and keeping stakeholders informed.
• Dedicated to delivering an outstanding customer experience at every touchpoint, always striving to exceed expectations.
• Excellent problem-solving skills with an independent and process-improvement mindset.
• Strong attention to detail and commitment to accuracy in all tasks.
• Confident in questioning, challenging, and providing feedback to improve team performance.
• Skilled in creating, managing, and reporting on sales activities, conversion rates, and business outcomes.
• Demonstrates empathy and active listening to fully understand customer needs.
• Willing to engage in sales training to enhance customer interactions by asking relevant questions and offering suitable products or services.
• Positive and professional attitude with a passion for learning and self-improvement.
• Genuine interest in working in a sales/technical environment and developing relevant skills.

Job Offer

• Basic starting salary of £30k
• Bonus included on top of basic
• Pension contribution
• Progression opportunities
• Internal development & career pathway to general operations roles
• Flexible working patterns