Sales Support Representative - Ritz Recruitment Ltd : Job Details

I am recruiting for a Sales Support Representative for a growing business

RESPONSIBILITIES:

• To be the first point of contact for new enquiries and visitors to the showroom
• Providing customer advice and support over the phone, via Live Web chat and by email enquiries.
• Efficiently qualifying leads
• To assist in the sales of products
• To carry out sales advisor appointments and customer follow-ups and liaison offering knowledgeable advice with excellent customer service and sales skills
• To understand and learn the technical aspects of the product range
• To communicate effectively and work as part of a small team with a can-do attitude and a flexible schedule
• Ensuring the client is happy with the service they receive, including aftercare where necessary
• Processing orders which will involve taking detailed requirements and accurate survey measurements
• Lead generation from an existing database, requesting feedback reviews and referrals and also supporting the development of new prospects such as new housing developments, schools or window companies among others. This will largely include cold calling by phone and in person.
• To achieve a high conversion rate and customer service score whilst selling accurately and hitting a target

The role has the opportunity to grow in to a sales role for the right person where you will have the opportunity to earn commission by going out to prospective clients to measure and sell products.