Sales Support Specialist - German Speaking - Macildowie Recruitment and Retention : Job Details

Sales Support Specialist - German Speaking

Location: Northampton & Hybrid WorkingSalary: Highly Competitive - Above Market Average + BenefitsHours: Full-Time & Part-Time Considered

Are you passionate about delivering exceptional customer experiences? Our client, a prestigious luxury retailer, is seeking a Sales Support Specialist to join their high-performing, welcoming team. This role is key in ensuring the smooth and efficient delivery of services, aligning with their brand values of innovation, trust, and sustainability.

Key Responsibilities:

Customer Service

• Proactively resolve customer inquiries, driving continuous process improvements.
• Deliver top-tier customer service across multiple communication channels.
• Collaborate with global teams to enhance the overall customer experience.

Delivery Management

• Manage home delivery orders with precision and attention to detail.
• Effectively manage customer relationships and resolve conflicts.
• Optimize delivery routes for cost-effectiveness and efficiency.

Sales Support Coordination

• Accurately input sales orders into Salesforce and JDE systems.
• Resolve customer inquiries promptly and efficiently.

General Administration

• Provide cross-functional administrative support.
• Serve as the first point of contact for incoming calls, directing inquiries as appropriate.

Brand Ambassador

• Represent the company brand with integrity, professionalism, and trustworthiness.
• Build strong relationships with both internal and external stakeholders.
• Ensure adherence to efficient processes and practices, meeting customer needs effectively.

Qualifications & Experience:

• Previous customer-facing experience is essential.
• Fluent or business-fluent in German.
• Experience in the luxury retail or logistics sectors is desirable.
• Experience in a process-driven sales role is also beneficial.
• Proficiency with Salesforce (or similar CRM) and Excel is a plus.
• Positive attitude, adaptability, and a willingness to learn.

This is an exciting opportunity to join an outstanding team within a prestigious luxury brand.

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.