Sales Support Specialist - Oyster Recruitment Limited : Job Details

Our client, a growing global business, is looking for a proactive and detail-oriented Sales Support Specialist to join their team and provide exceptional service to their customers

This is an excellent opportunity to take on a key role as a point of contact for customers, ensuring smooth customer operations, processing and providing essential administrative support to the sales and distribution teams.

To thrive in a fast-paced environment, you will need to have a strong passion for delivering exceptional customer service, highly organised, with a keen eye for detail.

Responsibilities:

• Set up new customer accounts, regularly updating and maintaining SAP and internal systems with accurate information
• Provide pricing details, accurately generate quotations and handle requests for literature from both customers and the Sales Team
• Manage complaints, processing credits and liaise with Customer Services to resolve enquiries
• Handle product enquiries, overseeing deliveries and provide updates on new or discontinued products
• Track equipment proposals
• Directing technical queries to the appropriate Sales Team
• Processing customer questionnaires, audit requests and agreements
• Oversee sales reporting, ensuring regular updates and distribution to the Sales Team
• Assist in coordinate and managing logistics for team meetings business events
• Manage and maintain distributor training records, handling bookings and acting as the main point of contact for training-related enquiries

Key Requirements

• A minimum of two years’ experience in administration, project coordination, or sales, ideally within a service-based or consumables industry
• Proven experience in generating quotes
• Strong data analysis skills
• Exceptional customer service and communication abilities
• Excellent written and verbal communication skill
• A natural collaborator who values teamwork and achieving targets within tight deadlines.
• Exceptional attention to detail
• Proficient in Microsoft Excel and Word

If you have a strong customer-focused mindset, excellent organisational skills and the ability to manage multiple requests efficiently, we’d love to hear from you!