Savings Hub Assistant - Marsden Building Society : Job Details

If you are a diligent administrator with excellent attention to detail and an aptitude for figures, then this could be the perfect role for you. 

We are looking for an Administrator join our Savings Team at Marsden Building Society. With a focused and logical approach to problem solving, the successful candidate will be methodical, and detail orientated to ensure the accurate processing of member transactions.

Working within a dedicated Savings Team, the Administrator will support all Savings related processes including ensuring that the appropriate paperwork is completed for notifications of death and power of attorney. They will support the processing of ISA transfers and cheque administration while processing customer requests including account amendments and transacting.

It’s essential that the successful candidate has a good basic understanding of arithmetic and is able to complete basic mathematical calculations. The Administrator will reconcile transactions and submit returns to the Finance department. They will also calculate interest adjustments and process and verify standing orders, direct debits and ad-hoc bacs payments.

The successful candidate will also need to share the Marsden Building Society passion for outstanding personal service. The Administrator will need to take calls from our members, supporting them patiently and engaging in meaningful conversations to ensure that requests are processed accurately.

Reporting to the Savings Manager, this is an exciting opportunity that would suit someone who has previous experience of working within an administrative role, particularly if that role included an element of basic maths (e.g. percentages, invoices etc.). This can be within a range of backgrounds, however roles within or related to Financial Services are more desirable. If you have not yet had the opportunity to work within Financial Services, we have a fantastic training program which will support you with coaching and learning to develop your career at the Marsden.

We are looking for our next team member to have a good standard of general education (GCSE Grade C or above), effective communication skills, excellent attention to detail, good basic maths skills, and the ability to deal with queries and problem solve.

Here at the Marsden, working together is part of our core values, and this administration role will involve communicating and collaborating not just within the team but spanning the whole organisation, working cohesively with colleagues to help us grow and achieve our business goals.

We are a smaller organisation, and as such, all of our colleagues have the ability to enjoy breadth within their role, as well as utilising and developing their specialist skills. 

So what’s in it for you?

Rated outstanding for employee engagement (Best Companies 2023), we are a progressive organisation that values individuality and diversity. We are signed up to the Women in Finance Charter and are proud to have a 55% female Senior Management Team. We are an accredited Living Wage Employer and operate with purpose. In 2022 we set up our Charitable Foundation, and we are always looking for ways in which we can better support our communities.

This role is advertised on a full-time basis, working a 35-hour week, Monday to Friday, 9am – 5pm at our Head office in Nelson. We will, however, consider applications from candidates who are looking for part time opportunities or job share arrangements.

In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, simply health cover, and discounted memberships.

Apply today!

Please read through the full job description available via the careers page on our website - Careers with the Marsden | View Our Vacancies | Marsden Building Society. If this sounds like the perfect role for you, then we hope you will apply by sending an application form (also available on our website) through to .

Please note – we are not accepting support from agencies at this time and are looking to engage with candidates directly.