Scheduling Coordinator - Reed : Job Details

Are you an organised and detail-oriented professional looking to make a significant impact in a dynamic and growing industry? Join a leading fire and security company with operations nationwide as a Scheduler and play a crucial role in their mission to protect people and property.

As a Scheduler, you will be at the heart of our operations, ensuring that our field teams are efficiently deployed to meet the needs of our clients. Your role will be pivotal in maintaining our reputation for reliability and excellence in service delivery.

Imagine a career where your organisational skills and proactive approach directly contribute to the safety and security of businesses and homes across the country. We offer a supportive work environment, opportunities for professional growth, and the chance to be part of a team that values your contributions.

Role: Scheduling Coordinator

Location: Birmingham

Salary: £28,000 - £32,000

Working hours: Full time, Monday to Friday (08:30 – 17:00 with 1 hour lunch)

Daily Responsibilities:

• Scheduling and Dispatching: Coordinate and schedule service appointments for our field technicians, ensuring optimal use of resources and timely service delivery.
• Client Communication: Act as the primary point of contact for clients regarding scheduling inquiries and updates.
• Database Management: Maintain accurate records of service appointments, technician availability, and client information.
• Problem Solving: Address and resolve scheduling conflicts and last-minute changes efficiently.
• Collaboration: Work closely with the operations team to ensure seamless service delivery and client satisfaction.

Ideal Candidate Background:

• Previous experience in a scheduling, dispatching, or coordination role, preferably within a service-related industry.
• Strong organisational and multitasking abilities, excellent communication skills, and proficiency in scheduling software and tools.
• Detail-oriented, proactive, and able to work under pressure with a positive attitude.

Ready to take the next step in your career? Apply today and join our team of dedicated professionals committed to excellence in fire and security services.