Second Line Engineer - Chapman Tate Associates : Job Details

2nd Line Support Technician

Location: Wolverhampton

Salary: Up to £33,000

Chapman Tate Associates are working with a leading Managed Service Provider (MSP) based in Wolverhampton to find a talented and motivated 2nd Line Support Technician to join their growing team.

This is an excellent opportunity to develop your career within a dynamic and supportive environment, offering exposure to a wide range of IT systems and technologies, as well as opportunities for professional growth.

Key Responsibilities:

• Provide 2nd Line IT support across a diverse client base, ensuring the resolution of issues in a timely and professional manner.
• Troubleshoot hardware and software issues, escalating to 3rd Line support where necessary.
• Manage and maintain customer networks, servers, and IT infrastructure.
• Offer support on Microsoft technologies, including Windows Server, Office 365, and Active Directory.
• Collaborate with the internal team to deliver exceptional customer service and support.

Required Skills & Experience:

• Proven experience in 2nd Line Support or a similar technical role.
• Strong knowledge of Windows Server, Active Directory, Office 365, and other IT infrastructure components.
• Experience with networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving skills and the ability to manage multiple support requests.
• Strong communication skills with the ability to explain technical issues to non-technical clients.
• Ideally, you will have certifications such as CompTIA, MCSA, or equivalent.

What’s on Offer:

• Competitive salary up to £33,000, depending on experience.
• Career progression within an established and growing MSP.
• A friendly and collaborative team environment.
• Exposure to a wide range of technologies and clients.
• Ongoing training and development opportunities.
• 25 days holiday, plus bank holidays.