Security / Dual Officer - OCS Group : Job Details

About The RoleSummary & Purpose of the RolePatrolling malls, Service area's, service deck and public areas. Advising tenants when necessary on management regulations; diffusing incidents and preventing occurrences using "minimal enforcement"; maintaining fire, Health and Safety Regulations and securing the premises. Shift duties to include but not limited to control room management. In the course of duty aid the public and shop mobility, First Aid (if qualified) using "customer care" procedures at all times, assisting cleaning team as and when required to cover duties in service yards, internal and external trolleys, assist in picking up litter and ensuring and slips or trips are made safe. There may be occasions where you will be requested to cover Night shift due to annual leave or sickness, adequate notice will be provided where able All duties to be carried out in adherence with the IFM Health and Safety policy. Care to be taken regarding personal appearance and hygiene at all times. To assure that the company standards and policies are followed and maintainedLocation:LeicesterVacancy Type:Permanent PartTimeHours Per Week:16Saturday and SundayShift Pattern Start 21:00 Shift Pattern End: 05:00

Responsibilities

• Start shift promptly at time designated, arriving to duty 15 minutes early to take handover in full uniform.
• Appearance to be clean, smart and tidy at all times.
• Responsible for active communication of "changeover" of shift to on shift supervisor. This to include handover of shift keys, PDA, confirmation of staff on shift, contractors on site, run-though of incident occurrences from previous shift, confirmation of any insecure doors, any matters pertaining to the smooth effective running of the shift.
• Responsible for the awareness of Health and Safety. Procedures carried out must be in line with the Health and Safety Policy - set procedures are indicated in the Assignment Instructions
• Responsible for full comprehensive understanding of fire alarm procedures.
• Responsible for acting as an evacuation marshal in the event of a major incident.
• In relation to a major incident must be fully conversant with the location of all plant room, service corridors and lifts, both by location and by name.
• Assisting tenants on request on the event of an incident - this may be in person or by camera or both.
• Assisting Police presence on site either in person, by camera or by statement.
• Awareness of responsibilities and powers as a member of the security team and when to hand over to Police instruction.
• Responsible for diffusing incidents and situations in the malls
• Responsible for providing first aid if necessary. (This only to apply to certificated first aiders.)
• Officers not trained in first aid must be made aware of manned first aider on shift.
• Control room duty. This to include answering telephone enquiries, monitoring cameras (CCTV SIA Licence holders only), radio communication, contractor permits and logbook.
• Knowledge of in-house radio usage plus call signs
• Use patrol monitor (diester) system to assist with accident and incident control and prevention
• Responsible on night shift to maintain check calls as required
• At all times to follow through any managerial instructions
• To ensure all work is carried out in a safe, proper and thorough manner taking into account Health and safety legislation, Incentive FM policies and procedures, risk assessments and method statements
• Maintain confidentiality in all aspects of client and staff information.
• Report anything in need of repair or replacement to the appropriate person
• Keep your working area and space clean and tidy at all times and your tools and equipment safely stored
• Be familiar with the required care standards regulations governing your job
• Maintain polite and good communication with your colleagues, tenants and shoppers at all times
• Be prepared to receive and undertake further training as required.
• At all times to follow through any managerial instructions
• Assist cleaning team where required, following Centre "One Team" ethos, picking up duties where required including internal or external trolleys, service yard duties and picking up litter.
• Aid cleaning functions in detailed cleaning functions such as high-level cleaning, jet washing and any other duty explained in schedule.
• Use of body camera in line with clients BWC policy.
• A proactive approach to the gathering of great examples of customer service delivery. Using the appropriate reporting tools to share with the team(s).
• Monitoring and logging any unmanned kiosk / commercialisation RMU's or stores that have not opened on time.
• Ensure all contractors / visitors to the Centre receive the appropriate have Access Permits in place with adequate Health and safety documentation and have received Fire evacuation briefings and direction to the visitor car parking locations

Skills and Experience

• SIA licence (CCTV & Door Supervisor were applicable)
• Experience of working and building partnerships with clients
• IOSH trained desirable
• Articulate and has the ability to communicate effectively with the clients and the IFM teams
• Organised individual who can demonstrate a record of planning and managing workflows
• Able to demonstrate an understanding of high-quality service delivery and their impact on this
• The ability to be agile and flexible to meet the needs and demands of the role
• Excellent time management organisation and focus on ability to prioritise and multitask with clear ability to focus on detail