Security Operations Manager - Highcross Shopping Centre - Savills Management Resources : Job Details

Purpose of the Role

Reporting into the Security Manger deliver a hands-on management approach with all aspects of Security and Safety, including Emergency planning and data protection and on the floor team management. Act as a line manager to Security team and department team leaders ensuring staff are managed consistently.

Key Responsibilities

• Providing security knowledge and management support for the centre, driving continuous improvement and ensuring legal compliance with all relevant legislation.
• To implement policy and safe procedures and to develop and maintain compliance documentation.
• To review and process all incidents, to conduct investigations and to produce regular incident reporting information.
• Monitor the safety and security of all property, centre’s customers, employees and their personal property.
• Reflect best practice and ensure the policies within are routinely reviewed and updated.
• To liaise with regulatory authorities and professional bodies on data protection, security and emergency planning, compliance and investigatory issues.
• Ensuring compliance audits are completed, reported and actions closed within an acceptable timescale.
• Develop and deliver our service models in line with our strategic organisational and centre objectives.
• Within the business you will ensure exemplary standards customer service always provided to customers
• To take a proactive approach to continuous improvement and innovation in all aspects of the job
• To carry out the role of Duty Manager

Principle Accountabilities

• Ensure compliance with relevant legislation, policies and best practice procedures are achieved at all times.
• Manage and ensure compliance with all aspects of data protection and Security requirements across the centre.
• Ensure compliance and develop best practice in crisis and incident management
• To monitor the control room operations including CCTV, correct logging of incidents and correct use of ANPR
• To ensure the centre is compliant with current business continuity and disaster recovery requirements
• To ensure the data protection act regulations are enforced
• Ensure correct training and knowledge is delivered to the team and takes responsibility for all major incidents in the absence of the Security Manager
• Centre staff are fully trained in emergency incident management and assessed at regular intervals. Ensure that records are held and updated as required.
• Attend regular meetings with the management team aligning performance with business objectives, strategic plans, provide KPI status, service delivery and commercial performance.
• Development of innovation and best practice standards across all operational aspects of service delivery.
• Deliver the rota ensuring correct manning levels are maintained at all times
• Maintain staff attendance records in line with company procedures
• Maintain standards of performance, discipline and welfare for the team in accordance with company policies
• To provide development and training of staff linking department crossover where possible
• As Security Duty Manager the successful candidate will manage a large-scale multifunctional team. The role will involve developing and delivering our service model in line with our strategic organizational objectives.

Skills, Knowledge and Experience

Essential

• Experience of business continuity planning, management and assessment, event planning and the management of.
• Experience of Major incident planning, training and management of events incidents.
• Knowledge and experience of data protection legislation.
• Security and Safety management skills gained from working within a busy, demanding, pressurised and high-profile customer service environment or similar.
• A high energy professional capable of influencing at all levels, developing excellent relationship management skills with internal and external partnerships.
• A flexible individual with an ability to work well with others, make clear decisions and continue to deliver results under pressure.
• Excellent interpersonal and people management skills and an ability to establish credibility quickly.
• A pragmatic approach and a sense of teamwork.
• Demonstrate excellent skills in organisational ability, oral and written communication, report, document writing and presentations to senior management teams and to the workforce.
• Ability to manage and prioritise own and centre specific work to meet targets and deadlines.
• Financially astute with strong commercial focus applied within a large organisation.
• Analytical mind who can interpret regulations and legislation.
• Good knowledge of IT systems.
• Appropriately qualified to deliver Data protection legislation to managers and staff.
• SIA DS licensed and a SIA CCTV Licence would be an advantage.

Competencies

• Experience within teams where motivation and development have been key drivers
• Excellent written and verbal communication skills
• Excellent leadership and motivational skills
• Capability to work unsupervised and take responsibility
• Ability to create and analyse management information (including financial, performance, quality, activity and trends)
• Experience of Security within the retail sector
• Flexible attitude towards shift patterns required to meet the needs of the business
• Aptitude to remain calm under pressure
• Ability to communicate across all levels with a sound understanding of diversity in the work place

Working Hours - Monday to Friday 08:30-17:30 / 11:00-20:00 when on Duty Manager & Sat & Sun when on Duty Manager.

Salary - £40,159

Please see our Benefits Booklet for more information.