Senior Account Handler - STRIDE RESOURCE MANAGEMENT LTD : Job Details

It's a fantastic time to join PIB and work as part of the West Yorkshire Broking Team based out of

our fantastic Halifax Office

Great offices and easily accessible via transport links and close to a train station. Plenty of parking

as well!

The Role: Account Handler

To provide professional advice and service to all clients.

Effectively manage policy events following compliant processes ensuring that all customers are dealt

with professionally and fairly.

To retain existing customers and write new business by the continual development of relationships

and delivery of excellent customer service.

Responsibilities:

- Determine appropriate solutions, structure, price and placement strategies that meet the

clients' needs and deliver profitable business for a range of clients.

- Provide quality service to clients, covering all details of their insurance arrangements, to

advise, review, arrange and secure the appropriate cover at a competitive premium.

- Responsible for the review and action required on policy and client information.

- Be vigilant in day to day operations to identify and mitigate the impact of potential issues

ensuring remedial action is taken where necessary.

- Build effective relationships, at all levels, with clients, prospects, associates, insurers and

external specialists to maximise business opportunities.

- Build and continuously enhance relationships with PIB's panel of insurers and maintain a

profile within the insurance market.

- Proactively work with colleagues across the business to identify and maximise opportunities

for growth.

- Place commercial lines business within approved markets to best meet the clients needs

based on the knowledge of the client, the insurance market and industry sector proposition.

- Ensure clients are appraised of updates regarding political, regulatory and market changes

that may impact them and their business.

- Reviewing the adequacy of covers and suitability of the terms being offered to clients,

- Liaising with relevant departments, to ensure all queries are resolved quickly and efficiently

Experience:

Essential:-

- Minimum 5 GCSE, Grades A-C including English and Maths.

- Experience of working within the UK insurance market and and a good understanding of the

role of regulation and compliance.

- Experience of General Commercial classes of business.

- Client service and administrative experience, adhering to processes and systems with a high

level of accuracy and attention to detail, to support client service delivery.

- Previously worked within a team servicing both clients and colleagues whilst also possessing

excellent negotiating skills.

- Organised with good time management skills working to agreed priorities.

- Good communication skills to effectively liaise with internal colleagues.

- Computer literate with good experience of using MS Office Suite.

- Operational use of Acturis ensuring updates are made accurately to data quality standards.

Further information

As well as a competitive salary we offer the following benefits -

- Competitive holiday allowance with the annual option to buy additional days

- Death in Service benefit of x4 salary

- Company pension scheme

- Very generous maternity and paternity leave packages

- A flexible benefits package which allows you to add additional benefits to your overall

package

- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days

out, mortgage advice, travel and many more

- Referral schemes

- Discounted rates on PIB products

- We offer a first-class employee benefits and welfare package to support our employees with

financial management, cycle to work scheme, counselling support, health screening, will

writing, menopause support, books, stopping smoking and much more

- We also offer a wide range of discounts including a kids pass - giving you discount to over

4500 attractions and activities, discounts at hairdressers and beauticians, climate change

projects with lots of other options to choose

- PIB has a comprehensive learning & development framework, including professional study

options and apprenticeships which are available to all employees, and which will support

your career development

- Being a part of our PIB Community Trust, we support fundraising where you can apply for

grants from PIB Group towards your chosen charity

- PIB Group are committed to improving their environmental impact in a responsible way.

From the individual actions that our colleagues take every day through to installing the right

facilities across our premises, there are many measures in place to help reduce PIB's carbon

footprint.

Why join us?

We are proud of our success and growth and have been recognised for many industry awards across

our business. If you wish to work for a company that truly puts people at the heart of their

organisation, then we would love to hear from you. PIB operates a flexible working policy, and our

management teams will talk to you about how that would meet both your flexible working needs

and those of the business and role you are applying for. We would love to hear from you if you want

to hear more about opportunities in PIB.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We

do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or

any other characteristic protected by law