Senior Account Manager - Macildowie Recruitment and Retention : Job Details

Senior Account Manager - Full time - Permenant

Macildowie are looking for an experienced and passionate individual to join our clients team. They will be an excellent communicator engaging with our customers and potential customers, ensuring outstanding customer service and client satisfaction. Their duties include developing account plans, managing client relationships and delivering proposals in line with business needs.

The successful candidate will be IT literate and able to learn systems quickly. They will be tenacious and keen to build on our excellent relationships with our customers as well as increase our customer base. They will regularly travel to meet customers face to face and have a very flexible approach to the short notice those interactions may require. They will be innovative and an excellent team player.

General Responsibilities

• Frequently on the road visiting existing customers/chains, LAs, relevant groups - sometimes at short notice
• Proactive ability to 'network' where there are areas of opportunity - both autonomously and with direction
• Attending and representing the business at relevant events, sometimes consisting of multiple days
• Autonomously using the systems to identify potential contacts, areas of opportunity - given some direction but also identifying their own leads and impactful meetings
• Aiding retentions by minimising losses - acting as account manager for large groups and key accounts - being able to form and maintain relationships and using resource/colleagues to overcome problems
• Able to report and provide feedback at high level on key account/event activity
• Proactively present ideas and strategies that can drive the business forward based on experience
• Monitoring and keeping abreast of competitor activity
• Acting as sales and marketing support where required (eg visiting new/existing LAs and trusts/groups where there are opportunities)

Specific Skills and Qualifications required:

• Previous experience dealing at all levels with customers and suppliers (both internal and external)
• Bachelor's degree or equivalent
• 5+ years' relevant experience
• Experience working with CRM systems

Personal Qualities:

• Excellent team player
• High level of flexibility and autonomy
• Outstanding problem-solving skills to address clients' complaints or needs
• An updated understanding of consumer behaviour in their industry
• Strong customer service and interpersonal skills to deal with different clients and departments in the organisation
• Analytical skills for analysing clients' data
• Multitasking and time management skills to manage multiple clients and tasks at the same time
• Advanced negotiation and motivational skills
• Attention to detail and strong organisational skills

Apply now and one of our consultants will be in touch to discuss things further!

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.