Senior Administrator - Equiniti : Job Details

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

As our Employee Share Plan Services continues to grow, we are looking for Senior Administrator Executive Dealing and Settlement, to join our established Executive and Discretionary Plans operational team who are responsible for the delivery of our Executive and Discretionary Plan Dealing and Settlements Service. The role offers the chance to learn both valuable business skills whilst also developing specialist knowledge of Executive and Discretionary Share Plans, alongside broader share market and regulatory knowledge.

Core Duties/Responsibilities

• Understand client SLA's and manage own workload to ensure timely delivery of client deliverables and escalate to Team Leader if timescales cannot be met
• Dealing with queries directly from Senior Executive Employees regarding their Share Plans via e-mail
• Preparation and reconciliation of all outgoing files ensuring that reconciliations are carried out to a high standard and any bespoke client processes are adhered to
• Communicate on a daily basis with: Clients, Client Relationship Managers, Payroll Providers, Third-party brokers, Registrars, Trusts and further internal teams (Custody Settlements / ECD Trust / Custody Cash / EQX / EQPay / CPC / CSN / GN) to resolve queries via phone/email
• Arrange sales of shares - including very high value trades for Senior Executives and Board Members. This includes undertaking a high number of complex manual calculations, including tax and liability calculations that need to be carried out in a timely manner. In the instance of bulk trades, prepare bulk files for checking and loading into the system.
• Arrange the transfer of shares by preparing the transfer instruction and acting upon this in a timely manner to move retained shares to the correct destination employees in accordance with SLA's. Processing the transfer via the Crest system accurately and within Crest processing windows and avoiding incurring late settlements fees.
• Oversee the despatch of GBP and foreign tax and proceed payments to clients and employees. This includes booking and FX payments, loading beneficiaries into the EQPAY system and reconciling back funds despatched. Monitoring failed and rejected payments and liaising with Premier teams, clients and employees to obtain and validate bank details for onward delivery as instructed.

Skills, Capabilities and Attributes

• Self-motivated with the ability to stay focused.
• Organised - capable of managing own time and delivering to deadlines.
• Confidence to communicate with stakeholders at all levels internally and external clients and customers, with support from Managers where appropriate.
• Commitment to continuous improvement culture.
• Good verbal and written communication.
• Enthusiasm and willingness to learn.
• Confident to work independently or as part of a team.
• Able to demonstrate a good understanding of what great customer service is.
• Very good attention to detail.
• Good working knowledge of Microsoft Office, including Excel.
• Executive and Discretionary Share Plan knowledge and good knowledge of internal systems i.e. Sirius, Centive, Xanite, Optitrade and EQ Pay.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks