Senior Application Support Engineer - Ninetech : Job Details

Position: Application Support Engineer

Industry: Aerospace & Aviation

Location: West London, onsite

Salary: £50,000 + Benefits Package

Overview

An industry leading organisation and innovator which specialises in aerospace technologies is looking for an experienced Application Support Engineer to join its growing product support function as soon as possible!

Benefits

• 25 Days Annual Leave + 8 Bank Holidays
• Private Health & Dental Insurance package
• Professional Training & Development programme
• 1-day flexible working per week (WFH)
• Enhanced Company Pension Scheme
• Life Insurance Scheme

Position Overview

As a Senior Application Support Engineer, you will play a critical role in ensuring the smooth operation and optimal performance of newly introduced products and applications. This position requires a deep understanding of application support, strong problem-solving skills, and the ability to mentor and guide junior team members.

Key Responsibilities:

• Provide technical user support for specific applications.
• Diagnose and resolve complex technical issues.
• Collaborate with development, QA, UAT, and operations teams to identify root causes and implement solutions.
• Monitor application performance and proactively address potential issues.
• Develop and maintain documentation for support procedures and best practices.
• Mentor and guide junior support engineers, fostering a culture of continuous learning.
• Liaise with external vendors and service providers to resolve issues.
• Automate routine tasks to improve efficiency and reduce manual intervention.

Technical Requirements

• Minimum of 3 years of experience in application support.
• Strong experience working with Python, BASH, or similar programming languages.
• Experience designing and implementing automated solutions.
• Experience working with AWS or Azure for IAM and other processes.
• Experience working within a Scrum / Agile framework
• Understanding of ITIL processes and best practices.
• Experience with monitoring tools and ticketing systems, e.g. JIRA, Splunk
• Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical stakeholders.

The first round of interviews are due to be held next week so make sure you apply ASAP to avoid missing out!

Application Support Engineer - Application Support -AWS- Python - Scrum - Agile - SQL - Development - Bash - Programming - Scripting - UAT