Senior Claims Handler - Financial Lines - Appcast Enterprise : Job Details

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Our Gallagher Retail Professional Risks Division are seeking a dynamic and experienced Senior Claims Handler to join our established team. Our Professional Risks Division is based in Chelmsford, Essex so this will be a hybrid role (3+ days/week in the office).

Working directly with our Clients, and Brokers you will be responsible for delivering a high quality, professional advice service to your clients concerning any claims issues. You effectively over exceed your clients’ expectations as you will be handling claims from beginning through to conclusion. Whilst sitting within a more complex area, making a difference in the outcome of a claim is our focus and goal.

Our team is composed of strong, like-minded professionals who are deeply engaged and committed to delivering exceptional service. We pride ourselves on being focused and driven, always striving to exceed expectations and achieve the best possible outcomes for our clients. Each member of our team brings a high level of expertise and dedication, ensuring that we maintain the highest standards of quality in everything we do.

We foster a collaborative and supportive environment where every team member is encouraged to grow and develop their skills. With great progression opportunities available, we are committed to helping our team members advance their careers and achieve their professional goals.

We believe in investing in our people and providing opportunities for career advancement. Our team members have access to a range of professional development resources and are encouraged to pursue their career aspirations. We recognise and reward hard work and dedication, offering clear pathways for progression within the company.

If you are a dedicated professional with a passion for claims handling and a commitment to excellence, we would love to hear from you!

• Advise and update your clients about relevant events and discussions during their claim. Ensure complete customer satisfaction during what can be a stressful time.
• Regularly assess the status of claims with clients, insurers, and/or their advisors/solicitors, including updating and informing them of any additional information acquired during the claims process.
• Offer appropriate technical advice to clients throughout the duration of the claim.
• Encourage, show compassion, and effectively balance your client’s expectations.
• Ensure your market, insurance, legislation, and other technical knowledge is developed and maintained.
• Run claims efficiently and keep the system updated with all relevant information.
• Ensure that claims statistics are accurate and produced in accordance to SLAs.

• Previous experience handling Commercial Claims and knowledge of Professional Risks/Financial Lines business (PI, ML, D&O, Cyber, and FI).
• Cert CII/ Dip CII (Chartered Insurance Institute) qualification desirable and educated to GCSE standard or equivalent.
• Previous experience within the insurance industry and expert claims handling focus within professional risks.
• Strong client service drive along with forward planning and analytical skills.
• Exceptional communications skills, task focused, and keen to develop your career.
• Able to spot potential risks and seek advice when required; by applying due diligence and adhering to company processes.
• Eligible to work in the UK.

#LI-JJG

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.