Senior Claims Handler - Adjusting Appointments Limited : Job Details

An experienced Claims Handler is required to join an established, reputable Loss Adjusters due to growth and expansion.

Key responsibilities:

• Provide a first class customer service to customers, clients and colleagues, ensuring that all claims are pro-actively managed to conclusion ensuring client specific service level criteria is met.
• You will also act as a point of contact for client/customer queries and owning issues through to their satisfactory conclusion

About you:

• Experienced in handling Insurance property Claims from cradle to grave
• Experienced in being able to understand various Insurer Policy wordings to establish validity
• Excellent communication skills verbal and written
• Good time management/organisation skills with diary management experience
• Be able to work in a pressured environment handling volume calls whilst having the ability to remain calm and provide a quality claims journey experience
• IT literate and the ability to utilise multiple systems
• Be able to travel to the local office for training/induction or as and when required for team meetings etc.
• Industry qualifications i.e. Cert CII or Cert CILA or willing to work towards (desirable)

Hours are Monday to Friday - 35 hours per week. The role can be remote with the requirement to attend the local office for training/induction/team meetings.

Salary & Benefits:

• Annual basic salary up to £35,000 per annum
• Contributory pension
• Performance related bonus
• Flexi benefits
• Voluntary benefits schemes
• Birthday holiday
• Share purchase scheme