Senior Claims Handler - PIB Group : Job Details

Senior Claims HandlerWe’re hiring!  Join our team of innovators and game changers…..Are you looking for a role where your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission….to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen.With over 30 years in the industry, HomeLet is one of the leading brands that support  the UK’s vibrant private rented sector.As part of the prestigious PIB Insurance Group, we are based in Lincoln, with more than 300 dedicated team members working hard every day to support letting agents, landlords and tenants across the whole of the UK.As the UK’s largest tenant referencing and Insurance firm in the sector, we pride ourselves in providing fast, accurate and reliable products, to tenants, landlords and letting agents - we've referenced more than a million tenants over the last three years!Why work with us:

• Competitive salary
• Up to 30 days holiday allowance with the option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Enhanced maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Purpose built, modern office with free parking and on-site subsidised bistro
• Job referral scheme
• Discounted rates on PIB products
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

Job Overview:We are looking for a proactive and detail-oriented Senior Claims Handler to join our team. This role involves providing support and guidance for the end-to-end rent guarantee claims process, supporting our partnership with the client through each stage, and ensuring fair and timely claim resolutions.Key Responsibilities:

• Maintain our partnerships with clients and external service providers
• Support the Claims Manager with the training, coaching and feedback of the team, identifying key trends and make suggestions on how to improve both service and performance
• Undertake regular file audits to pro-active manage compliance with internal SLAs, KPIs, SOPs and to ensure that our service is exceeding customer expectations
• Support new starters with training and guidance in line with Barbon’s Training and Competency Scheme
• Escalate and investigate where appropriate any fraud indicators highlighted from fraud measures in place
• Deputise for the Claims Manager as and when required, specifically during periods of absence
• Maintain accurate records in compliance with internal and regulatory standards
• Act as a Customer Experience Champion to provide relevant information to enable the timely, efficient fact finding, investigation and resolution of customer complaints
• Detect, investigate and escalate potential fraudulent claims

Qualifications and Skills:

• Previous experience in claims handling, insurance, or customer service (preferred)
• Strong communication and problem-solving abilities
• High level of attention to detail and organisational skills
• Ability to manage multiple claims simultaneously in a fast-paced environment
• Proficiency in Microsoft Office Suite

Join Barbon and play a vital role in helping clients navigate their claims with confidence and care!REF-220 205