Senior Client Assurance Manager - Hargreaves Lansdown plc : Job Details

Excited to grow your career?

Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL.

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!

About the role

As the Senior Client Assurance Manager at Hargreaves Lansdown (HL), you will be responsible for organising the workload and activity for Assurance team within our Client function. You will be working with the leaders across Client to embed risk and control activity, as well as championing a risk culture. You will also be involved in making the risk maturity program operational, and driving compliance with relevant policies and standards, while working closely with second- and third-line functions to align and coordinate wider risk and control activity.

What you'll be doing

• Managing a team to deliver the risk maturity programme of work, along with embedding a culture of risk-based decision making to enhance business performance.
• Embedding frameworks and supporting the development of robust risk and control management practices.
• Organising regular and routine RCSA activity, including continual development of RCSA quality.
• Evolving strategy and tooling to capture and track remediation activity including regulatory initiatives.
• Working with peers, head of client assurance and optimisation and 1GRC teams to ensure risk events are being managed appropriately within Client teams. Including adherence to SLAs and root cause analysis provision.
• Shaping the alignment of key activities with required controls across Client, wider than risk maturity. Controls testing
• Embedding initiatives to continually enhance Risk culture through all activity - including overseeing Client controls for procurement and conflicts.
• Developing the review of controls and the ICS. Integrating this into wider assurance activity in first line.
• Embedding compliance risk standards and governance within the Client function and escalating any issues or incidents to the relevant stakeholders.

About you

• Experience in risk and control / assurance management, in the financial services sector.
• Knowledge of enterprise risk management, frameworks and regulations.
• Excellent stakeholder management and communication skills, both oral and written.
• Ability to influence and negotiate at all levels.
• Experience of managing a high performing team, with a proven ability to guide, inspire and motivate a team.
• Excellent analytical and problem-solving skills, and ability to use data and insights to drive change and improvement.
• Highly organised approach and able to prioritise and manage the workload for self and others.
• Proactive, resourceful and ability to use initiative.
• Reporting and presentation skills, with ability to use various tools and systems.
• Good interpersonal skills and ability to work collaboratively as part of a team.

Interview process

The interview process for this role will consist of an introductory call, a competency-based interview and a task.

Working schedule

This role is based in our Bristol head office, BS1 5HL. This is a permanent full-time role, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a hybrid flexible working pattern of working in the office and at home.

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus* and annual pay review
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday**
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and outpatient care
• Health screening programme
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness providers and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• Inhouse barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year

*dependant on role level

** only available to select during our annual benefits window, in November each year

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.