Senior Client Services Manager - Home Group : Job Details

Senior Client Service Manager

Devon, Torquay

Temporary (end of Dec 2025), full time (37.5 hpw)

Salary £31,350 pa plus out of hours on call shift payment of £14.30 per hour and great benefits including Health Cash Plan

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you’ll lead our Shiphay team to deliver person centred housing related support and make it a Great Place to Work for our colleagues, we scored really highly on our most recent survey! You’ll manage our service which house customers experiencing complex mental health challenges in a 4-bed shared house in beautiful Torquay. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Senior Client Service Manager - there probably isn’t one, however, you will…

• Lead a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
• Be the Safeguarding Lead for the service
• Ensure Health and Safety checks and risk assessments are completed and recorded accurately and promptly
• Manage the contracts, rotas, recruitment, budgets and KPIs, and liaise with NHS stakeholders and commissioners
• Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You have

• The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values
• The understanding of where our customers are in their life and have the passion to advocate for them. You must have sound knowledge of mental health.
• Experience of delivering support in a housing or care environment
• Experience of people management

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role.? This remains under regular review.

Our team

You’ll join Michael and Priyal our amazing recovery team, who are super passionate about what we do! We’re really proud of our person centred and psychologically informed approach. We’re a supportive bunch and like to make the most of the coastal environment with our customers, enjoying all the area has to offer.

Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• Flexible working hours across four or five days per week
• This is a service-based role, and you’ll spend 4 or 5 days in the service, supporting the team, and modelling best practice.
• On call rota (one in 5) including weekends
• You must have strong IT and financial skills, able to use Word and Excel to an intermediate level.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave, (pro rata across the 9 months), including bank holidays and a "me day" to use for whatever you fancy.
• Health cash plan saving you from £1140 per annum, pro rata. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Generous pension scheme with life insurance of 3x salary
• We’re Investors in People Platinum employer, a Great Place to Work and 10th Best place in the UK for Wellbeing"
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
• Explore our?benefits in detail on our website.

Find out more

Click APPLY NOW to see our Senior Client Services Manager job description, find out about?us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.