Senior College Services Advisor - Kaplan : Job Details

Reference number: JR243305

Location: London Bridge

Working pattern: Full-Time

Contract Type: Permanent

Number of roles: 1

Salary: £29,000 - £31,000 Per annum + Benefits

We are looking for a Senior College Services Advisor to join our team.

As a Senior College Services Advisor initially within the Student Services team, you will lead, or support activities related to the following:

• Provide excellent customer service in a student-facing environment.

• Deal with student enquiries by providing a flexible, personalised and inclusive approach.

• Maintain accurate information on the student management system.

• Organise and support pre-arrival, arrivals, registration and welcome events.

• Lead in the maintenance, development and quality assurance of student-facing content.

• Develop and deliver extra-curricular activities.

• Provide administrative support across the team’s functions, and oversee the administration of the wider team in agreed areas.

• Assist compliance with regulatory frameworks.

• Have a flexible approach to work, for example, some out-of-hours work may be required during busy periods.

• Work with the College team to continuously improve the student experience.

• Any other duties as required by the College Management Team.

This is an excellent opportunity for someone who may currently be working as a College Services Advisor, looking to expand their skills and build their career with an industry leader.

What you’ll bring to the role

• Ability to deliver excellent customer service skills yourself, and ideally encourage this in others.?

• High level of verbal and written communication skills.?

• Strong interest in working in education and in particular with international students.?

• Experience in supporting students.

• Confident with IT, in particular Microsoft Excel (ideally with an ability to work with formulae, VLOOKUP and pivot tables).

• Excellent organisational skills and the ability to manage time effectively.?

• Willingness to work flexibly.?

• Experience of working as part of a team to achieve goals, with some experience of having led activities or teams.

• Attention to detail and demonstrable understanding of the importance of confidentiality.?

• Ability to take initiative.?

• A strong commitment to Equality, Diversity and Inclusion.?

What we do

The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to borough market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London.

What we offer

As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 2nd March 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.