Senior Commercial Account Handler - Acorn insurance & Financial Services LTD : Job Details

Role: Senior Commercial Account HandlerLocation: East London (E1)Working hours: Monday to Friday 09:00am – 17:30pmSalary: £31,000 OTE* including £4,000 performance related bonus per annum

As an integral part of our Retail Branch Network team, you will play a key role in driving our office’s commercial success and supporting the leadership of our dynamic branch team.

You will be a SME of the local taxi industry including the requirements, restrictions, providers & competition. Working closely with the Branch Manager and Fleet Commercial Operation, you will actively participate to enhancing team performance, commercial business growth, whilst supporting the wider Fleet / Branch Network, and Call Center contribution.

You will be an advocate to the Acorn brand, Acorn values and embedment of Acorn culture and working environment expectations.

What you will be doing:

• Utilising CRM system (Salesforce) to be maintained with updated files, customer outcomes, diary, lead and opportunity cycle stage.
• Accuracy on all data entries and submissions to allow fluid operation and SLA turn arounds.
• Inbound and Outbound target audience (UTA – Universal Target Audience) leads to qualify to next stages to meet agreed team KPI’s.
• Professional approach to communication as a main tool to build and maintain all levels of customer relationship and service.
• Feedback industry comments and suggestions to MIM/HOR/HOT with solutions to counter poor outcomes or to improve customer engagement / new business sales and market-share growth.
• Identify and feedback opportunities for corporate partnerships.
• Support search / connections to commercial industry individuals and commercial events to showcase Fleet product suite and service to source new business development.
• Attendance to internal and external meetings including but not limited to; commercial industry meetings, roadshows / events, exhibitions, and geographical placement as per department strategy.
• Collaborate with other team members including, but not limited to: Projects, Branch Network and Support functions as & when required.
• Gather competitor insight / local broker network / products to feedback to MIM/HOR/HOT
• Support BDM to effectively maintain dairy and new business prospects through to new business conversion.
• Ensure Quality (Compliance/Audits) meet standards, a good level of customer service is delivered.
• Support the wider Group businesses such as Rapid/Just Drive and Ride hailing hubs.
• Assisting the Branch Manager with general day to day running of the branch and leading the branch team in absence of the branch manager .

What we’re looking for:

• Minimum 2 years insurance experience gained in UK markets
• Commercial Insurance experience (preferable) 
• Account/Portfolio management experience (Preferable)
• Strong communication skills: Ability to effectively communicate with clients and insurance agents to understand their needs and provide appropriate solutions.
• Sales acumen: Proficiency in identifying new business opportunities and converting leads into clients through persuasive selling techniques.
• Analytical mindset: Capability to analyse market trends, competitor strategies, and client data to develop effective sales strategies and identify potential areas for growth.
• Relationship building: Skill in fostering strong relationships with clients, insurance agents, and other stakeholders to maintain long-term partnerships and maximize business opportunities.
• Problem-solving skills: Aptitude for quickly resolving client issues, addressing concerns, and finding innovative solutions to meet their insurance needs.
• Organizational skills: Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.
• Product knowledge: Comprehensive understanding of insurance products, coverage options, and industry regulations to provide accurate information and advice to clients.
• Adaptability: Flexibility to adapt to changes in the insurance industry, client preferences, and market conditions to stay competitive and achieve business objectives.
• Detail-orientated, approachable, ability to network and sustain relationships.
• Highly self-motivated, professional, ability to be clear and concise, effectively communicate one-on-one and to a wider audience.

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.  

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: