Senior Customer/Service Desk Advisor - JANE GORSE RECRUITMENT LIMITED : Job Details

Our client is a well-established supplier of refrigeration and air conditioning services, across a wide range of sectors. We are looking for a candidate with exceptional customer service skills working with engineers sending them out on client visits this role will requie you to have this level of expertise. If you are great on the telephone with a minimum of 5 years experience in a similar role we want to hear from you!

• Ensure all new calls are allocated to engineers in a timely manner
• Will effectively plan engineers callouts to customers and ensure the work is allocated effectively
• Continually communicate with customers should any problems arise on site
• Monitoring and dealing with service call outs via the service desk email box

Are you:

• IT Literate (able to use Outlook and MS office suite of products)
• Building services experience helpful
• able to provide a professional, friendly, can-do response when dealing with colleagues and customers
• A strong team player
• Customer service focused
• A strong communicator and have a keen eye for attention to detail
• Have excellent experience in a service desk role (minimum 5years ideally)

The role is office based with a salary of up to £32,000 (negotiable)plus benefits

The role is office based in Oldham offereing free onsite parking and other benefits to match.