Senior Data Operations Officer - The Guardian : Job Details

Location (UK): Office Hybrid* - London / ChesterfieldHours: Full-time, 35 hours per weekContract type: Fixed-term 18 months Travel: Occasional travel to other UK offices may be required.

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

We are looking for an experienced and enthusiastic Senior Data Operations Officer to join the Data & Digital Development team, within the Finance and Corporate Resources Directorate at Versus Arthritis. 

About the role

Versus Arthritis is at an exciting point in its Data and Systems Transformation Programme having recently introduced a new database solution for our Services teams: Microsoft Dynamics 365. The role of Senior Data Operations Officer will be crucial in ensuring colleagues in our Services teams receive the support they require, and that we optimise our use of Dynamics.

The Senior Data Operations Officer will be responsible for:

• Overseeing the day-to-day management of Access Charity CRM (thankQ).
• Ensure the charity’s supporter data, processes and systems are efficient, high quality, and compliant with relevant regulations, and drive continuous improvement to meet user needs.
• Support the Data Quality Programme. Drive enhanced data quality by developing processes to standardise and embed improved data capture and monitoring.
• Act as subject matter expert for Microsoft Dynamics 365 and Access Charity CRM.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Experience working with Microsoft Dynamics 365.
• Working knowledge of structured query language (SQL) Server Management Studio and using SQL to query and select data.
• A working knowledge of General Data Protection Regulations (GDPR) and data protection guidance with practical experience in ensuring compliance.
• Proven experience working in a Senior Data Operations Officer or similar role, ideally within the charity or non-profit sector.
• Continuous enthusiasm for the improvement of processes, data quality and database usage.
• Experience of using Microsoft Excel to manipulate and analyse data.
• Experience of providing database training to users and creating processes and procedures.
• Impeccable attention to detail and the ability to identify and resolve errors calmly and effectively.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

About us

We have made a commitment in our Diversity and Inclusion Strategy to increase the diversity of our charity and we welcome candidates from a wide variety of backgrounds and experiences. We want our employees, volunteers and trustees to represent the broad diversity of the communities of which we are a part.

There are over 10 million people living with arthritis. That’s one in six, with over half of those living in pain every single day. The impact is huge as the condition slowly intrudes on everyday life – affecting the ability to work, care for a family, to move free from pain and to live independently. Yet arthritis is often dismissed as an inevitable part of ageing or shrugged off as ‘just a bit of arthritis’. We don’t think that this is OK. Versus Arthritis is here to change that.

Versus Arthritis is committed to keeping children, young people and vulnerable adults safe from harm. During the recruitment process we will undertake safer recruitment practices and relevant checks to ensure applicants are suitable to work with children, young people and vulnerable adults.