Senior Electrical Engineer - Todd Hayes Ltd : Job Details

Senior Electrical Engineer

Our prestigious unique market leading client, based in Wymondham, are currently seeking a Senior Electrical Engineer, to join their growing team.

Our client is seeking candidates with a degree or equivalent in an electrical discipline and an understanding of technical processes.

This is a full time, permanent position, based in Wymondham, Norfolk.

Benefits:

• Electric car scheme
• Health cash plan from Bupa •
• Flexible working
• 25 day holiday
• Pension scheme
• Bonus scheme
• Employee assistance programme

Job Duties:

• Technical Support: Provide technical assistance and support to customers. This includes addressing issues, troubleshooting problems, and ensuring customer satisfaction.
• Commissioning: Oversee the commissioning process of products, ensuring they are correctly installed and configured for optimal performance.
• Service Management: Manage the overall service operations, coordinating service teams
• Warranty Management: Administer and manage product warranties, ensuring that customers receive appropriate coverage and that warranty claims are processed efficiently.
• Breakdown Resolution: Coordinate the resolution of breakdowns or technical issues promptly, minimizing downtime for customers and maintaining a positive relationship.
• Technical Training: Develop and implement training programs for internal staff and external customers to enhance technical knowledge and skills related to the products.
• Project Management: Manage projects related to aftersales services, ensuring they are completed on time, within budget provided, and meet quality standards.
• Quality Assurance: Implement and maintain quality assurance processes to ensure that all aftersales technical support activities meet or exceed established standards.
• Customer Relationship Management
• Budget Management: Manage budgets for the aftersales technical support department, ensuring cost-effectiveness and efficiency. It's important to note that the specific responsibilities can vary based on the company needs or requirements.

For further details on this exciting opportunity, please forward a copy of your CV today! Todd Hayes Ltd is an equal opportunities employer.

Due to the large number of applications we receive I’m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch.

Todd Hayes is acting as an Employment Business in relation to this vacancy.

Todd Hayes Ltd