Senior HR Operations & Customer Advise Manager - Duval Associates Ltd : Job Details

HR Software Customer Experience Operations Manager - Manage and lead a team of 20+ - growth role. A senior leadership role to provide first class customer experience for existing software clients.A strong understand of HR would be superb, combined with team management and leadership in a similar profile role.Manage and lead a department of 21, HR support and HR Administration - Supporting customers with SaaS queries, HR Advice, and helping SME business get the very best from their HR outsources service and software. 100%-man management & leadership role. £50,000 - £60,000 plus superb list of benefits & 34 days holiday and much more.Cipd Level 3,5, or 7 would be great but working in a leadership role with HR knowledge would be ideal**Leadership, man management, customer service/experience, problem solving, process improvement, SLA management, communication, fast paced, agility is all very key.Manchester - law, legal, employment - HR but not HR - but it is HR!1. Team management and leadership2. Customer Experience3. HR Advice linking HR practice to SaaS software and SME customers.Growth - progression - senior leadership role.Mon - Fri hours, based in gorgeous Manchester City Centre offices.Absolutely ace team, wicked culture! This business are going from strength to strength - genuine growth opportunity in an exciting, modern business. Fluid and agileStart Feb - March 2025!

Candidate min requirement/experience:** Leadership, man management essential** From a HR and Customer related business background** CIPD level 5 (double bonus)** Problem solver, SLA management, team growth

This is an absolute game-changing HR software solution available to businesses across the UK and you will manage the team that helps the customers get the most out of it from a HR perspective!Lead by example, take a on a small caseload of client to support and advise. Use your HR knowledge to support clients and promote the software.

The Role:

• Ensure you have a top level of HR and employment law knowledge that is kept current and demonstrate continual professional development to support the department and software product
• Support software and utilisation with, engagement, usage and quality.
• Ensure adherence to quality, performance and service level standards
• Ownership and development of the HR documentation service and HR consultancy service
• Support the advice team with the provision of any data or insights in client / advisor usage and engagement
• Get involved with a range ad hoc projects, tasks or roles that are deemed necessary to increase advice usage and overall HR software usage
• Assist in the development of any internal or customer facing material that encourages usage and engagement of the range of products and features

Requirements:

• CIPD level 5 (Bonus) - HR knowledge
• TEam management and leadership
• Leader and advisor, be able to lead by doing
• Can set an example, motivate a team, is someone consistent, professional with great communication

Are you looking for a HR advice opportunity in an exciting modern business, this is for you!