Senior Infrastructure Analyst - eFinancialCareers : Job Details

City of LondonPermanent, Full-time, On-siteShift rota pattern - 6.30 am - 3.30pm and 10.45 am - 7.45 pmWho we are We are an energy trading company generating liquidity across global commodities markets. We combine deep trading expertise with proprietary technology and the power of data science to be the best-in-class. Our understanding of volatile, data-intensive markets is a key part of our edge. At Dare, you will be joining a team of ambitious individuals who challenge themselves and each other. We have a culture of empowering exceptional people to become the best version of themselves. What you'll be doingAs our Senior Infrastructure Analyst, you'll provide hands-on and remote support for infrastructure services, respond to business queries, and collaborate with other teams as required. You'll be reducing risks, improving SLAs, and continuously supporting improvements to tech infrastructure.

• Provide advanced support for cloud infrastructures such as Microsoft 365 and Azure (including Azure AD, Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Intune).
• Serve as a Tier 3 escalation point for the Service Desk, Engineering, and other support teams, troubleshooting and resolving complex issues.
• Manage projects involving migrations, implementations, and infrastructure relocations, ensuring smooth execution and minimal downtime.
• Own complex technical challenges, performing root cause analyses and implementing long-term solutions.
• Create and maintain detailed documentation, including system architecture diagrams, runbooks, and standard operating procedures (SOPs).
• Collaborate with the Security Lead to implement best-practice configurations for security platforms, such as Azure AD Conditional Access and SSO services.
• Manage relationships with external network service providers, ensuring SLAs are met and escalating issues as necessary.
• Perform routine system maintenance tasks, including software and operating system patching, version upgrades, and vulnerability remediation.
• Provide advanced support for (Active Directory, Group Policy creation, DHCP, DNS, scheduled software deployments, network policy enforcement, and certificate management (e.g., PKI/SSL/TLS).
• Leverage common technology support tools, such as Remote Monitoring and Management (RMM), Mobile Device/Application Management systems, and Anti-Virus/Anti-Malware platforms.

You'll have

• Advanced knowledge of Microsoft Operating Systems, including Windows Server and Windows 10/11.
• Extensive administration experience with public cloud platforms, particularly Microsoft 365 and Azure (including Azure AD, Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Intune).
• Experience in virtualization administration on platforms such as VMware vSphere and Hyper-V.
• In-depth knowledge of IPv4 networking concepts and protocols, including DHCP, DNS, TCP, S/FTP, SMTP, NTP, subnetting and VLAN configuration.
• Proficiency in Identity and Access Management (IAM), including SSL/TLS certificate management and identity federation protocols (e.g., SAML, OAuth, OpenID Connect).
• Strong interpersonal skills with the ability to liaise effectively between business and technical teams.
• Exceptional decision-making skills and the ability to exercise sound judgment under pressure.
• A creative and innovative approach to problem-solving and process improvement.
• Strong collaboration skills, working effectively with colleagues across different roles, while being adaptable and flexible in a rapidly changing environment.
• Proactive problem-solving mindset, capable of identifying challenges and implementing effective solutions.
• Process improvement mindset, exhibit a keen eye for optimizing processes and workflows to enhance efficiency and productivity.

Desirable

• Scripting and Automation: Proficiency in scripting or coding languages such as VBA or Python, with a focus on automation and process improvement.
• AWS Cloud Services: Hands-on experience with AWS cloud platforms, including services like EC2, S3, RDS, and ECS, alongside AWS infrastructure management skills.
• Linux/Unix Knowledge: Strong familiarity with Linux/Unix operating systems, including practical experience with associated tools and workflows.
• Financial Services Experience: Previous exposure to trade floor support or the financial services industry is considered a strong asset.

Bene?ts & perks

• Competitive salary
• 30 days holiday (plus bank holidays)
• Vitality health insurance and dental cover
• Learning and development budget of £5,000
• Free gym membership
• Deliveroo business account
• Office massages
• Breakfasts freshly made by a Private Chef on Monday & Friday
• Stocked fridge and pantry
• Social events and games room

Diversity mattersWe believe in a workplace where our people can fulfil their potential, whatever their background or whomever they are. We celebrate the breadth of experience and see this as critical to problem-solving and to Dare thriving as a business. Our culture rewards curiosity and drive, so the best ideas triumph and everyone here can make an impact. Please let us know ahead of the interview and testing processes if you require any reasonable adjustments or assistance during the application process. We're also proud to be certified a 'Great Place to Work'. Read more about our culture and what our team says about us here.