Senior Interaction Designer - Reed : Job Details

Senior Interaction Designer

c. £62,500 per annum

Bedford Based

Hybrid Working

Permanent

As a Senior Interaction Designer at Money and Pensions Service (MaPS), you will be responsible for improving engagement, customer satisfaction and ultimately the financial wellbeing of millions of people across the UK, particularly those with vulnerabilities.

Working within a multi-disciplinary team, you will use your interaction design skills to ensure our digital products and services are desirable, effective, usable, accessible and inclusive.

At this role level, you will work with service managers and programme directors to develop design concepts, potentially have responsibility across complex services, help set direction and embed good practice within teams and make important decisions based on research and understand how this research impacts others.

This role is aligned with DDaT Senior interaction designer.

Here is an insight to Money and Pension Service:

At the heart of the Money and Pensions Service are our values - caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves to our values.

We help people - particularly those most in need - to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

In this role you will be responsible for the following;

• Guiding a collaborative design process for multiple or complex projects.
• Leading workshops, reviews, critiques and handovers.
• Helping evolve and champion the interaction design practice within MaPS.
• Building interaction design capacity within a multi-functional team by sharing insights, principles and best practices with non-designers.
• Collaborating with a cross functional team to implement the user experience vision for MaPS’s digital channels.
• Advising and teaching colleagues of all levels in your areas of special expertise.
• Helping internal colleagues and external delivery partners define and evolve agile ways of working.
• Identifying, understanding and mitigating the ways design decisions and processes may negatively impact users.
• Collaborating with relevant internal teams to ensure our services meet MaPS, DWP and GDS standards.
• Building prototypes for testing and review.
• Identifying and prioritising design assumptions.
• Working with user researchers and performance analysts to use analytics, customer feedback and other internal and external data to identify areas for improvement and inform designs.
• Creating design documentation and assets including sketches, wireframes, low and high fidelity prototypes, sitemaps & specification documents.
• Performing design quality assurance on the final delivered product or service.

You will need to demonstrate the following skills and experience;

• Solid interaction design experience (likely to be 5 years or more). Some of this may have been in an adjacent role, such as graphic or UI design, frontend development, product management or customer- or academic research.
• Comfortable working on projects with several stakeholders in a complex, matrix organisation.
• Confident working with colleagues of differing seniority to drive consensus in a multi-disciplinary team.
• Able to balance project work with initiatives to improve the practice of interaction design at MaPS.
• Able to adapt to iterative requirements while championing good design practices.
• Comfortable working 'in the open’ to involve the full team in the design process.
• Confident presenting solutions to senior stakeholders and addressing feedback.
• Good understanding of and interest in inclusive design including designing for (and with) users with sensory, motor, cognitive, mental health and fluctuating needs among others.
• Knowledge of behavioural economics and behavioural psychology and how they can inform design.
• Experience with Figma, Miro, and Adobe Creative Cloud or equivalent tools.
• Experience designing to meet WCAG 2.2 Level AA accessibility guidelines.
• Experience with mobile-first, responsive website design.
• Experience of working with content rich and/or data-intensive websites, ideally for a consumer audience.
• Experience in the public sector or other regulated field (e.g. financial services, medicine, law).

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

What Money and Pensions Service can offer you?

• Generous Annual Leave - 30 days plus Bank Holidays
• Pension scheme - contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan to help you buy season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye test & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)

• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

At MaPS, we take pride in our flexible approach to work. Most of our roles can operate on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs.