Senior IT Engineer - Xede Education : Job Details

Job Advert: Senior IT EngineerPosition: Senior IT EngineerLocation: RomfordSalary: £41,040 per annumType: Full-time, PermanentKey Responsibilities:General Responsibilities:

• Support the organization's mission, vision, values, and strategic objectives.
• Implement and uphold the organization’s Equality and Diversity policies.
• Take responsibility for professional development and participate in relevant activities.
• Implement safeguarding policies and health and safety responsibilities.
• Contribute to continuous improvement efforts.
• Ensure data handling complies with General Data Protection Regulations (GDPR).

Specific Responsibilities:

• Maintain the network by handling 1st and 2nd line support tickets for PCs, Thin clients, Whiteboards/Smartboards, Printers, Apple Macs, IP telephones, and physical infrastructure.
• Log and manage incident tickets, keeping users updated and escalating when necessary.
• Provide support for printing and copying devices, including toner and consumable changes.
• Administer Office 365 for users.
• Support telephony systems, including wired IP Phones and Wi-Fi networks.
• Troubleshoot PC and Mac software and hardware issues using appropriate tools for resolution.
• Deploy and manage software on PCs and Macs using systems such as SCCM or Jamf Pro.
• Manage projects from start to completion, liaising with end users, external providers, and support staff.

Shift Patterns:

• Main support hours are Monday to Friday, with two shift patterns:
  • 08:00 to 16:00
  • 09:30 to 17:30
• Evening shifts on Tuesdays and Thursdays are required on a rota basis, covering until 21:00.

Person Specification:

• Educated to GCSE standard or equivalent.
• Minimum of three years of hands-on experience with:
  • Windows 10 installation and troubleshooting
  • Office 365 administration
  • PC hardware support
  • IP telephony, hardware, and software
• Strong customer-facing skills and experience with call logging systems.
• Excellent written and oral communication skills, especially when interacting with non-technical users.
• Self-motivated and able to work flexibly as part of a team.

Additional Information:

• Shift hours may vary under exceptional circumstances following consultation.
• Flexibility to work at different locations may be required.
• This job description will be regularly reviewed to ensure it accurately reflects the responsibilities of the role.

If you are a proactive IT professional looking for a dynamic and rewarding opportunity, please get in touch to apply or learn more.Permanent PositionseXede Ltd is acting as an Employment Agency and the successful applicant will be employed directly by our client. We are committed to the safeguarding of children and vulnerable adults and full applicant vetting processes will be carried out, including enhanced DBS checks Childrens and/or Adults Barred List checks included for any applications made.  This position is exempt from the Rehabilitation of Offenders Act.