Senior IT Support Engineer - Bristow Holland : Job Details

Bristow Holland is looking for an enthusiastic and detail-oriented Senior IT Support Engineer to join an exciting IT infrastructure team based in Bury St Edmunds. The ideal candidate will have a foundational understanding of server management, networking, and general IT support. This role is perfect for someone looking to grow their career in systems administration and IT support.

Key Responsibilities:

• Assist in the installation, configuration, and maintenance of server hardware and software.
• Support network infrastructure, including switches, routers, and firewalls.
• Provide general IT support to end-users, resolving hardware and software issues.
• Monitor system performance and security, and assist with troubleshooting.
• Help maintain and update IT documentation and procedures.
• Participate in the deployment of new IT projects and systems.
• Work collaboratively with this IT team to support ongoing operations and improvements.

Requirements:

• Strong Office 365 skills
• Experience with Active Directory
• Cloud experience either Azure or AWS
• Basic understanding of server operating systems and server hardware.
• Familiarity with networking concepts and technologies (LAN/WAN, TCP/IP, DNS, DHCP).
• Strong problem-solving skills and attention to detail.
• Good communication and customer service skills.
• Ability to work both independently and as part of a team.
• Relevant education or certification (e.g., CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals) is a plus.
• Eagerness to learn and grow in the field of systems administration.