Senior IT Support Engineer - Ninetech : Job Details

Role: Senior IT Support EngineerLocation: Manchester City CentreSalary: £42,000Sector: Financial Services

Role Overview

Our client, a leader in the financial services space is looking for a Senior IT Support Engineer to join its growing IT team. You’ll provide hands-on support across users, systems, and infrastructure, assisting with both BAU support and exciting IT projects.

Key Responsibilities

• Provide 1st to 3rd line support for end-users and IT systems, troubleshooting technical issues efficiently.
• Manage, maintain, and troubleshoot Windows Server environments (Active Directory, Group Policy, DNS, DHCP).
• Support Microsoft 365 (O365), Exchange, SharePoint, Teams, and Intune.
• Support and maintain VoIP phone systems.
• Troubleshoot and maintain LAN/WAN, VPNs, firewalls, routers, and switches.
• Assist in monitoring and improving network security and performance.
• Install, configure, and troubleshoot PCs, laptops, printers, mobile devices, and other hardware.
• Provide application support for business-critical software.
• Manage software installations, updates, and patching.
• Assist with IT projects, including cloud migrations, system upgrades, and infrastructure improvements.
• Support hardware/software rollouts and new system implementations.
• Maintain and manage IT assets, licenses, and inventory.

Required Experience:

• Windows Server 2016/2019/2022 - Administration & troubleshooting
• Azure & Microsoft 365 - Administration & support (Azure AD, Intune, SharePoint, Teams)
• Networking - Strong understanding of LAN/WAN, DNS, DHCP, VPNs, firewalls, switches, routers
• Hardware Support - PCs, laptops, mobile devices, printers, VoIP systems
• Application Support - Microsoft Office Suite, business applications, patch management
• Asset Management - Keeping track of IT equipment and licences.
• Enthusiastic and keen to learn new technologies
• Experience in mentoring or supporting junior colleagues is desriable but not essential.

Why Join our client?

• Regular salary reviews
• Life Assurance Plan
• Professional Training Plan
• Enhanced Pension
• Hybrid working upon completion of probation period

If you’re a motivated IT Support Engineer with a passion for problem-solving and delivering excellent support, we’d love to hear from you - APPLY now!