Senior on site AV Technician - Concept Human Solutions : Job Details

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment

London AV Senior Event Technician salary circa £44,000

A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Senior Event Technician to be a key part of our London team, working onsite.

Key Responsibilities

• Building and maintaining strong working relationships with clients, technical teams, and internal event team.

• 1st line onsite technical support for all service users.

• Ensure all tickets are tracked in real time via client in house ticketing system.

• Assist with meeting room bookings via ticketing system.

• Work alongside TSDM to developing site documentation for fault triage and escalations through to helpdesk.

• Work alongside TSDM for coordinating and manage repairs via helpdesk teams.

• Work alongside TSDM for coordination and ownership of software / firmware upgrades / processes (Polycom / Intevi).

• Manage critical spares stock report for site.

• Work alongside TSDM for Implement / manage PMV plans.

• Manage Auditorium space and support events as required.

• Manage technicians to deliver events.

• Work alongside Events team and other stakeholders to deliver large events.

• Assist with the setting up and supporting of presentations / conferences across the estate.

• Provide white glove / meet and greet service that manages technical logistics for large complex events, town halls, special events, and VIP's video meeting.

• Generate daily reports and contact VIP clients to establish full nature of meeting and event requirements (as required).

• Daily checks / ad-hoc testing across all event and Key meeting room spaces.

• Liaise with and Manage 3rd party suppliers.

• Be fully competent in digital AV environments. IT literate, understand network architecture and structured cabling.

• Identify 3rd parties service providers, i.e. Facilities, M&E, IT etc. and formalize support models across the groups.

• Work together with AV Ops Manager to provide onsite service deliverables.

• Proactively train and support end users where required.

• Ability to multitask and work under pressure to strict deadlines.

• Always remain client facing and calm under pressure.

• Any other responsibilities as requested by the AV Operations Manager.

• Provide a communication point for the team and provide a proactive feedback process between the technicians and management.

• Ensuring the on-site and FTS technicians are fully trained based on the Training Matrix.

• Providing support / guidance for the Help Desk Coordinator when business requires.

• Attend various meetings and action/communicate instructions.

Desirable skills

• Demonstrate an aptitude towards providing a high level of customer service.

• Well organised and flexible and to be able to approach different tasks during the working day.

• Willing to undertake training and examinations to improve their technical knowledge.

• Working knowledge of Audio-Visual technologies including:
  • Crestron: digital matrix, control systems, control panels
  • Christie Spyders
  • Q-sys
  • Polycom Video Conferencing

• Skype for Business functionality and troubleshooting.

Benefits:

* 3% pension contribution (after 3 months probation period) * 23 days holiday in first year (holiday years rising after length of service January to December) to 25 during 3rd year * Death in service benefits (3 x annual salary) * Private medical insurance (after 3 months probation period) * Join a company who will value you