Senior Pension Administrator - Appcast Enterprise : Job Details

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

As a Principal Pensions Administrator, you’ll be a highly organised and detail-oriented individual coordinating a portfolio of occupational pension schemes, this could be a combination of DB, DC and Hybrid pensions, ensuring that all tasks and calculations are carried out accurately and promptly.

You’ll be responsible for the allocation of cases, performing and checking both automated and manual calculations. You will also draft and check correspondence and reports, manage pensioner payrolls and support the Client Executive team. You’ll be responsible for the supervision and training of pensions administrators and senior pensions administrators, deputising for the Team Leader when required.

You’ll approach each case with the same dedication and vigilance, providing the highest level of service to each scheme member.

How you'll make an impact

• Carrying out and checking pension administration tasks and calculations accurately, in a timely manner and in accordance with internal processes and adhering to company policies and governing regulations
• Managing your workload, taking into consideration time required for all cases to be peer reviewed
• Liaising with scheme members through a variety of channels including email, letter or telephone
• Preparing and checking member correspondence and client reports, managing cashflows, investments/disinvestments and invoices
• Taking care of or checking non-standard client/member queries
• Collaborating with team members and building relationships with supporting teams
• Providing support and training to team members and assisting the Team Leader as the need arises
• Engaging and being transparent with team members and the Team Leader throughout the day
• Assisting the Client Executive team where vital and attending client meetings or new business pitches if required

About You

• At least 5 years’ experience of defined benefit / defined contribution pension scheme administration
• Achieved or studying towards the Pension Management Institute’s CPC qualification
• Experience of management and/or mentoring of team members
• Ability to break down and explain sophisticated calculations in simple terms
• Analytical skills with a logical approach to problem solving
• Ability to process, collect and input data accurately
• Ability to apply pensions knowledge and experience when peer reviewing cases, ensuring accurate and relevant information is provided to scheme members
• Strong prioritisation skills to meet deadlines and disclosure requirements
• Excellent communication skills to answer queries by telephone, letter and email, and provide effective feedback to the team on casework
• Ability to work optimally as part of a team
• Proficiency in Microsoft Office

#LI-TM2

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversi