Senior Premium Operations Manager - Tottenham Hotspur Stadium - Compass Group UK : Job Details

Senior premium Operations Manager - Tottenham Hotspur Stadium

£50,000 Basic

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.Focussed on ?doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

More about the role:

Overview:

The role will have full ownership of the co-ordination and delivery of world class hospitality within a state-of-the-art multi-purpose stadium. Your operation will primarily focus on delivery of the Chairman’s suite, as well as looking after the internal requirements of the match day operations. 

In addition, this role will also support our wider delivery of the Conference and Events (C&E) business on non-matchdays, as required.

You will ensure that all aspects of the above are delivered in a quality, customer focused manner combining attention to detail and class-leading experiences, in a culture and work environment where exceeding guest expectations is part of our philosophy and service DNA.

You will own the recruitment and training programme for the Chairman’s suite, ensuring we have a quality trained and consistent team working within this prestigious space.

You must be knowledgeable and passionate about both food and beverage, especially beneficial would be a focused wine knowledge with an expectation of holding a WSET Level 2 certification or above. 

The unique nature of this area of the premium operation means that whilst delivering world-class hospitality, you must be able to understand discretion within service and lead your team to be sensitive to conversations and individuals that are hosted within this exclusive, private space. This is a wonderful opportunity for the right candidate to join a best-in-class operation and find ways to raise the bar. 

Person spec:

The ideal candidate will have previous experience in high-end hospitality – ideally with a focus on private members or liaising with senior level management and high net worth and ultra-high net worth individual clients.

Experience in luxury hotels, stadiums, private members clubs or luxury event catering environment desirable.

Experience in delivering exceptional customer service and experience is essential

Experience, knowledge and/or qualifications in wine desirable (WSET qualifications preferred)

Eye for and attention to detail

Ability to work with discretion – or experience within an environment where sensitive conversations may be happening around a hospitality service desirable

Personal circumstances must allow working flexible hours to align with stadia activity. 

Strong leadership qualities and excellent communicator.

Positive and passionate focus on food – a natural flare for hospitality

Strong organisation skills and commercial awareness – sees beyond the obvious and is resourceful in seizing opportunities and solving problems.

Detailed and dynamic in understanding, co-ordinating, planning and delivering

Champions and grows guest and client relationships.

Standards and quality driven hands-on management style.

Effective team player, with a “can-do” attitude.

Refined, yet energetic operator.

Comfortable, knowledgeable and up to date with current food and dining concepts.

Assertive, calm, works well under pressure.

Motivated by a passion and desire for quality and great service delivery that add to the guest experience.

Calm and resilient. Not deterred by an ’unforeseen challenge’ – able to cope with a changeable environment and operate seamlessly whilst under pressure

The specific remit of this role covers:

 Role Purpose

Reporting to the Head of Premium Operations and through close liaison with our client partners, you will be responsible for the key areas below (amongst other general responsibilities).

Operations:

Ownership of the day-to-day delivery of consistent and exceptional product quality and service standards to maintain legendary customer experiences within an award-winning environment

Hospitality – Understand your guests and members, in this private and exclusive area of the stadium, getting to kno