Senior Project Manager - Retail Customer Engagement - Handle Recruitment : Job Details

Handle Recruitment is seeking a Senior Project manager with extensive experience in driving strong business results through effective customer and employee engagement strategies for a global consumer tech brand.

Working with the Global Retail Support partners to design and launch programs that support brand priorities and initiatives, you will be responsible for identifying, creating, leading, and implementing effective programs that solve highly complex, often technical problems related to product ownership within retail stores.

Your responsibilities will include:

• Creating and implementing strategic initiatives that align with retail priorities to deliver results through creating owners, maximising efficiencies, and improving processes.
• Executing on key strategies with a specific focus on driving product ownership and class leading customer experiences.
• Initiating, driving, and delivering effective projects within a global cross-functional team.
• Identifying roadblocks and potential impacts before they emerge; escalating issues through the appropriate channels to gain resolution quickly.
• Developing and maintaining key partnership with senior field leadership including sharing key projects and initiatives by travelling to markets, hosting forums, conducting calls, and creating a feedback and communication channel.

To be successful in this role you will have:

• Previous Retail Store Operations, Regional or National Retail Management or Field Leadership experience.
• Excellent project management and organisation skills with deep understanding of project management tools and project lifecycles.
• Dedication to the delivery of consistent and unparalleled customer experience both internal and external.
• Strong analytical skills and demonstrated problem solving skills. Proven ability to identify trends, develop strategies, and implement solutions.
• Demonstrated understanding of Change and Stakeholder Management, with the ability to effectively balance stakeholders at both strategic and tactical levels.
• Ability to develop relationships quickly, is a well respected and trusted partner, and performs well in a team environment.
• Flexibility to work across multiple time zones.

Please apply now for a further conversation!

Handle Recruitment is acting as an Employment Business in relation to this vacancy.