Senior Relationship Manager - Sterling Williams LTD : Job Details

PermanentLondon£65,000 - £75,000

Sterling Williams are working alongside a fantastic Commercial Bank who are seeking a Senior Relationship Manager to join there team.Job Purpose The role holder is primarily responsible to solicit new businesses and strengthen existing portfolios of commercial banking clients (trade/fx/liability products). The role holder will be responsible for fee & non fee based income targets, deliver excellent service to clients and ensure all functions perform in line with the internal control, policies & procedures and regulatory guidelines. Key requirements: a) Sound knowledge of trade finance products with formal credit analysis training b) Atleast 5 years’ relationship management experience in commercial banking business Tasks and Responsibilities You are required to comply at all times with your contract of employment and all policies, procedures, rules, handbook and similar documents applicable to you as an employee of the Bank. As a certified person you should have particular regard to the following responsibilities:

Application of the balanced scorecard approach within the branch and establishing strong processes around Customer, Colleague, Control and Commercial.

Colleague Objectives: 1. Coaching and training RM/RSO’s - ensuring all KPI’s are managed as per business scorecard 2. Quality Assurance support with stakeholder units 3. Country Credit Committee preparation and presentation of cases 4. Robust and strong personal diary management skills 5. Employee engagement and adherence to the banks behaviours model

Customer Objectives: 1. Portfolio Management of branches and adherence to TCF guidelines 2. Customer networking and managing client appointments 3. Trade & FX referrals to the business 4. Sirat referrals for clients seeking Islamic Banking solutions 5. Targeted account opening volumes

Commercial Objectives: 1. Targeted asset growth of the branch balance sheets, with main focus on driving trade/fx business 2. Targeted deposit growth of the branch balance sheets 3. Negotiate client proposals for assets and deposits 4. Submit proposals to internal credit and account opening teams 5. Disburse lending in accordance to branch targets

Control Objectives: 1. Manage credit renewals within bank policy and timescales 2. Ensure compliance entries and transactions are monitored in branches to policy 3. Enhanced Due Diligence is completed on accounts and branches manage to timescale 4. Excess monitoring of all key accounts and ensure all KRI’s are managed in branches 5. SLA’s for account openings are managed to business policy · Branch/HoBB support activities:

SMF/CF function holders

1. Support RM/RSO’s with complex credit case enquiries as a subject matter expert (not case checker) 2. Assist HoBB with MI, meeting admin, minutes and adhoc presentations as part of the business development unit governance 3. Engage with branch champion activities i.e. moratorium project, rota planning 4. Champion MI for the branch and support with data analysis 5. Point of reference for new interns in project support and/or training requirements Regulatory Responsibilities Your responsibilities under the UK Senior Managers Regime pursuant to the rules and guidance promulgated by the FCA and PRA Job Requirements

Experience and Education • Comply with all Individual Conduct Rules (Tier 1) and the Certification Regime as per the regulatory and Bank specific requirements • Evidence technical knowledge required of the role (i.e. product and process), as set out in your Job Description. • Evidence meeting competence standards as set out in the training and competence scheme relevant to your role: 1. In-depth product knowledge 2. Customer service skills and relationship management 3. Client and portfolio knowledge 4. Knowledge of sector, regulatory environment, understanding Bank policy and procedure 5. Effective staff management, development and assessment • Evidence knowledge of and compliance to TCF and conduct risk to deliver quality customer service and satisfaction; mitigate and satisfactorily resolve any customer complaints as per Bank procedures • Pass all training as part of CPD (35 hours per annum, of which 21 hours must be structured CPD), and hold all professional qualifications required of the role. Provide sight of the original professional certificates. • The Relationship Manager will be assessed on an ongoing basis each year to confirm that he / she meets these competence standards as set out in the Job Description, and as determined by the Bank’s management (Certification). This will include assessment by a Bank appointed Supervisor, and/or 'mystery shopper’ and/or external assessment programs Skills and Competencies • Financial / Numerate • Core products & processes • Regulatory • Customer Services • Relationship Management • Negotiation Attributes • Strong Communication and Listening • Confident • Excellent Presentation skills • Coordination Skills required to facilitate with clients